• Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Industrial & Manufacturing and Production - Manufacturing
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Support the Sales Team by conducting a range of administration activities

  • Process invoices and credit notes when required

  • Process customer returns in accordance with the standard procedure

  • Process Purchase Ledger invoice queries

  • Obtain proof of delivery notes from third party suppliers

  • Provide information and admin support to the External Sales Representatives

  • Maintain and update data stored in relevant IT systems, auditing and checking as required to maintain accuracy

  • Process Bills of Materials on SAP

  • Produce relevant paperwork for the Production Team

Act as a key point of contact for customers and clients

  • Obtain information and liaise with relevant people / functions to provide the customer with information required in a timely manner

  • Respond to customer sales and delivery queries in writing, online or by telephone, processing orders as necessary

  • Deal with invoice and credit note queries aiming to achieve customer satisfaction at all times

  • Respond appropriately to customer complaints in a timely manner

  • Record customer complaints on CRM, ensuring these are logged, dealt with and closed within agreed timescales

Order goods and services in a timely manner to meet business requirements

  • Raise purchase requisitions in accordance with procedures

  • Adjust purchase requisitions to accommodate acceptable changes

  • Goods receipt orders in full or part depending on the content of the delivery received

  • Review query log to identify outstanding order queries

  • Liaise with business users to understand discrepancies (business users? And what discrepancies?)

  • Contact suppliers to query invoice discrepancies

  • Maintain up to date information relating to each query within the query log

  • Liaise with finance department to ensure that purchase orders are posted against correct General Ledger codes when new goods or services are being ordered

  • Maintain records of projected orders and inform Finance of expected accruals

  • Obtain credit notes from suppliers for invoice queries when appropriate

For the right candidate, this will start on a temporary basis but will lead to a permanent contract.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Rachel Oldfield