1st and 2nd level Support Engineers, Portlaoise or Dublin

  • Location
    Dublin, Dublin
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-012019-44263

There is a great career path and training available - create your future role!

We have a great opportunity to join a successful growing team in either Portlaoise / Dublin South / Dublin city centre working in a great environment for an experienced company as a Managed Services Consultant / 1st and 2nd level remote support.

We consider all level candidates from Graduate up!

Purpose of the role:
You will provide 1st and 2nd level support to small and medium size clients.

Responsibilities:

*Investigating, analysing & resolving complex support cases escalations
*Point of Escalation for trouble shooting
*Writing & Maintaining Known Error Database & Knowledge Base
*Assisting with department project initiatives and related reporting and documentation
*Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
*Communications with Team regarding changes, system interruptions, and new tools and documentation resources
*Contributing to Our Clients corporate knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
*Provisioning of Virtual Resources, Storage Resources, Patch Management, responsible documenting & implementing Change Control Process.
*Maintaining expert-level functional knowledge of our product and service offerings to clients
*Working as part of the Project Delivery Team, consulting, designing, implementing and supporting solutions across all technologies
*Participate in on-call rota.

If this is of interest please get in touch via email Natalia.Merritt at adecco.ie or call on 00 353 (0) 18526930.
Adecco is acting as an Employment Agency




Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Please apply with your CV to: Natalia Merritt