1st Line Support Advisor

  • Location
    Lincoln, Lincolnshire
  • Salary
    £ 17500 - £ 19000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-072020-135289

We are looking for a 1st Line Support Advisor to join our client, a market leader within their field.


A great opportunity to join a company within this entry level role, which in turn offers long term career prospects, and great track for progression.


A great role to consider if you are looking to get into the IT industry.


Are you great with customers ? Have you got a real interest in IT ? Are you open to learning a new system ?

Main duties are providing the direct end user support via telephone, email and chat, ensuring all interactions are recorded in their support ticketing system


In addition to this, in a little more detail .....


* Categorising tickets, ensuring issues are clearly documented and required support succinctly summarised


* Managing your own ticket queue, taking ownership of issues and ensuring adherence to our support SLAs


* Escalating support tickets promptly where you're unable to resolve


* Performing SQL updates to resolve client data issues and creating bespoke reports


* Communicating professionally with customers and internal teams


* Supporting the wider team in achieving high customer satisfaction


We look forward to receiving your application !

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Kelly Dawson