1st Line Support Analyst (application support)

  • Location
    Northampton, Northamptonshire
  • Salary
    £ 20000 - £ 24000 / Year
  • Category
    IT - IT
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-012019-47851

Job Title: Customer Support Analyst


Salary: £20k-£24k


Start date: ASAP


Job Type: Permanent


Location: Working from home and office based in Moulton Park once a week



Adecco are currently recruiting for a Customer Support Analyst to join our client based in the Moulton Park region of Northampton. This is a permanent opportunity paying between £20k - £24k per annum.



The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential.



We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.



Role Requirements / Responsibilities:


Provide point of contact for all clients through different channels including helpdesk portals, phone and emails


Take calls, raise and resolve tickets


Always deliver a high level of professional support within the SLA's


Troubleshooting and diagnostics


Incident management


Managing the 1st line ticket requests


Ensuring all tickets are kept up to date and within a 15 minute response time


Recognising repetitive issues and raising awareness


Identifying new bugs and escalating



The ideal candidate:


Excellent level of drive and motivation


Ability to multitask


Customer focused - you will be the face of the company


Preferable experience within application support


Experience of call logging, and speaking to customers


Previous experience of working within a service desk


Desire to learn and adapt



Working hours: (Monday - Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am - 1pm but this will only be approximately 6 times per year and can be carried out from home.



If you have any questions regaridng this role please contact Amy on 01604 637474 or

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Amy Harrison