1st Line Support

  • Location
    Bradford, West Yorkshire
  • Salary
    £11.54/Hourly
  • Category
    IT - IT
  • Job type
    Temporary contract
  • Industry
    IT and Telecoms
  • External Reference
    JN-112020-154024

We have an amazing opportunity for you to become part of an extremely successful and leading UK windows and doors manufacturer based in Bradford. You can become part of their busy head office team and play a critical part in their IT support department.


Monday - Friday 9am-5pm


Role and Responsibilities


To provide first and second line IT support on a busy IT helpdesk.



  • Taking calls from internal customers in a professional manor with focus on customer service.

  • Capturing and logging key detail in the IT helpdesk software.

  • Where possible and appropriate resolving issues immediately whilst on the call.

  • Working through open tickets on the IT helpdesk.

  • Escalating problems to senior colleagues when resolution is proving difficult.



Technologies & Experiences:


Windows 7, 8 and 10


Windows Server 2008 & 2016


Microsoft Office 07, 13, 16 & O365


Citrix VDI & VPN


Cisco VPN


Remote User Support


Network Troubleshooting


Networking Patching


PC Imaging


PC Installation


Printer Installation


Telephone Installation


Active Directory Management


Mobile Device Management


Incident Management


If you have the relevant experience and are available for an immediate start - apply now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Laura Allen