1st/2nd Line IT Service Desk Support

  • Location
    London, Greater London
  • Salary
    £15.42/Hourly
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary contract
  • Industry
    IT and Telecoms
  • External Reference
    JN-052021-181195

Are you an experience 1st/2nd Line IT Support professional looking for a new role within a market leading, global company? Then look no further!


I am currently recruiting for my world leading client based in Hammersmith, London. My client are looking for an experienced 1st/2nd Line IT Support professional to join their very busy, fast paced, dynamic team.


This role is a great opportunity for somebody who is looking to for a role whereby they will play a kay part within wider team, have a busy work load and enjoy working to SLA's.


Role & Responsibilities of the 1st/2nd Line IT Support Professional:



  • Acting as a single point of contact, receiving, logging, and managing calls from internal staff via telephone and email

  • Maintaining an Asset Database and track changes

  • 1st line support - troubleshooting of IT related problems from software to hardware, such as iPhones, Laptops, PCs and Printers

  • Troubleshoot basic network issues such as ADSL broadband issues

  • Responsible for accurate logging/recording of all calls in the Service Desk Call Logging system - ServiceNow

  • Take ownership of user problems, proving resolutions and ensuring that you follow up the status of problems on behalf of the user and communicate progress in a timely manner

  • Creating user accounts, reset passwords, create groups etc therefore good Active Directory knowledge is essential

  • Airwatch account management and provision

  • To arrange for external technical support where problems cannot be resolved in house


Essential skills & experience of the 1st/2nd Line IT Support Professional:



  • Commercial exposure and good knowledge of SupportWorks/Service Now

  • Prior commercial experience of working within an IT Service Desk role

  • Incident Management experience - Managing incidents including business expectations and communication

  • Excellent knowledge and understanding of Active Director Administration

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2010

  • Experience with using and troubleshooting Outlook 2010/2016 within a network environment (permissions, calendar sharing, delegation)

  • Excellent communication skills and telephone manner.

  • Excellent organisational skills


What will the 1st/2nd Line IT Support Professional receive in return?



  • Immediate start

  • A long-term temporary assignment, within a world leading global brand

  • £15.42 hourly pay rate

  • 33 days paid annual leave, pension & other benefits!


Should you be interested in the 1st/2nd Line IT Support position, please apply as soon as possible via the line.












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lizzy Campbell