2nd Line IT Support Analyst

  • Location
    Winsford, Cheshire
  • Salary
    £ 23817 - £ 27836 / Year
  • Category
    Public Sector - Public Sector IT
  • Job type
  • Industry
    Public Sector
  • External Reference

Adecco are proud to be recruiting on behalf of Cheshire Constabulary for an exciting opportunity to join their 2nd Line IT Support team as an IT Support Analyst.

As a member the 2nd Line IT team, you will be responsible for providing a professional, competent, responsive and customer-focused 2nd-line technical support function for the Force's IT Systems, prioritising workload and investigations according to the impact on the customer(s) and/or business unit(s) affected, and liaising with colleagues both inside and outside the team to ensure the right outcomes are obtained for the customer.

The role of 2nd Line Support covers all Cheshire Police and Fire stations, meaning there is opportunity to attend these sites to resolve issues where remoting to devices is not feasible.

Qualifications and experience:

  • Educated to level 4 in IT or business-related subject or equivalent experience

  • ITIL Foundation Certificate (D) (or relevant experience with an aim to achieve ITIL within 12 months

  • Significant experience working in a customer focused environment

  • Some experience of working to targets and performance indicators

  • Significant experience in a technical support role

  • Significant technical knowledge which should include Windows Client and Server, Desktop and Laptop Architectures, Microsoft Office suite, IP WAN/LAN networks, thin client architectures and browser technologies.

Starting salary is £23,817 plus shift allowance / unsociable hours payment for working unsocialable hours.

The role is shift-based and will require working a 6-week shift pattern covering Morning, Afternoon and Lates.

You will receive a generous shift-based enhancement for working the shift pattern as well as receiving an Unsociable Hours enhancement.

Shifts are between the hours of 7am - 2am.

Based in the Force HQ building in Winsford, you will have access to all on-site facilities, including free parking, canteen and sports facilities as well as Employee Support Programmes.

**Offer is subject to passing a thorough Police Vetting background check**

Please apply directly for immediate consideration or call Adecco Chester for further information on 01244 346674.

We look forward to hearing from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Francesca Williams