2nd Line IT Support

  • Location
    Winsford, Cheshire
  • Salary
    £ 23817 - £ 27000 / Year
  • Job type
    Permanent
  • Industry
    IT
  • External Reference
    JN-062022-259288
  • Category
    IT - IT

Adecco are proud to be recruiting for a 2nd Line IT Support, on behalf of Cheshire Constabulary.



The purpose of this role is to provide a professional, competent, responsive and customer-focused 2nd-line technical support function for Cheshire Police and Cheshire Fire's IT Systems.



Salary: £23,817.00 + generous shift enhancement which will increase your salary to £27,000


Location: Winsford


Duration: Permanent


Hours: Shift rotation



Benefits:



  • Generous shift enhancement

  • Blue Light Card discounts with dozens of online and high street brands

  • Excellent employee support and welfare schemes

  • Wellbeing Zone - professional health & fitness programmes

  • Occupational Health services

  • Family childcare vouchers and maternity support

  • Sports and Social Club

  • On-site gym



Key responsabilities:



  • Provide advice and guidance to customers as appropriate, ensuring all communications are courteous, professional, helpful and informative.

  • Assist with the transition and rollout of new systems/services, including - but not limited to - performing testing, device configuration/build, training/handover sessions, and service operations and monitoring.

  • Provide resilience for the Service Desk as and when required (e.g. at periods of high demand, evenings and weekends), ensuring that the regular Service Desk procedures and service standards are adhered to.



Key Experience and Skills:



  • Educated to level 4 in IT or relevant experience.

  • Experience of working in a customer service environment.

  • UK Driving Licence.

  • Good working knowledge of IT Systems and Technologies.



This role is subject to a Police background check.



If you are interested in the above, please apply directly to the advert for consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Molly Noble