2nd Line Support Help Desk Analyst

  • Location
    Mansfield, Nottinghamshire
  • Salary
    £ 8.62 - £ 9.62 / Hour
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    JN-052019-66894

2nd Line Support Help Desk Analyst


Beeston, Nottingham


6 Months - Temporary (potential to extend)


£8.62-9.62 per hour (Dependant on experience)



Duties include;



  • Take incoming calls received by Help Desk

  • Provide help, advice and answers to resolve problems with systems

  • Pass incidents to other support teams/maintenance where appropriate

  • Log call details


Skills/Experience Required;



  • Must have Help Desk experience

  • Ideally 2nd Line Support experience

  • Android experience preferable but not essential

  • Must have a good telephone manner

  • Able to work under pressure

  • Good attention to detail

  • Good technical skills


Hours work on a shift pattern- 37 hours per week.


Weekday shifts will be between the hours of 6am-8pm usually on a 5 week rotation.


Weekends (1 in 5) 8am-4pm only.



If you are interested in this position please click below to apply or call the Nottingham branch on 0115 948 5780.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Sam Elliott