3rd Line ICT Engineer

  • Location
    Liverpool, Merseyside
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

My client is currently recruiting for a 3rd Line ICT Engineer based in Liverpool:

Role Profile

The role will involve providing general 3rd line IT support to a range of public sector and blue light emergency services customers predominantly on a Microsoft platform.

As a 3rd Line IT Engineer the role will require a strong troubleshooting, problem-solving and technical skills based background using various diagnostic tools.

In addition, strong inter-personal skills are required to guide customers (both internal and external) through situations (over the phone as well as face-to-face), providing resolution to incidents and ultimately reach customer satisfaction.

Communication is a key skill to enable the management of faults through incident, change and problem management.


Windows Server OS support
Microsoft Exchange and SFB configuration and administration
Management of Active Directory, DNS, DHCP and WINS
Microsoft Azure and Office 365 support
Group policy creation and management
Experience within a service level driven environment
Willing to provide 24 x 7 out of hours support on a rota basis
Clean driving license
Undertake security clearance checks

Experience with HPE servers, storage shelves and MSA's
Appreciation of SQL databases and their management
Administration of Web and Email filter solutions
Endpoint protection including Anti-Virus and Mobile Device Management

To apply to this role please ring James on 0151 243 5900 or email

Adecco aim to respond to all applicants, however due to the large number of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notice that you have not been shortlisted on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Jo Highfield