Account Executive / Sales Support (Payment Services)

  • Location
    Hounslow, Greater London
  • Salary
    £ 35000 - £ 40000 / Year
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Account Executive / Sales Support
£30k-£40k Salary
Based - Chiswick, West London W4
Mon - Fri 9am - 5.30pm
Immediate start
IT Literate essential (Word, Excel,Powerpoint)
Experience in a Support role within the Banking, Finance, Travel industry essential

To provide support to the Sales / Account Management team and to provide a professional and efficient account management process


Understanding and supporting account management efforts including answering product and service questions to prospects and providing all necessary information

Applying a service oriented philosophy - working with the internal team to deliver/implement products and services acting as a back up to the Implementation Manager

Monitoring customer accounts, providing data and reports to help the account management team, keeping track of sales targets, answering phone calls and scheduling diaries

Responsible for proactively taking the lead in the daily operational tasks of managing the customer accounts and liaising directly with the clients over these matters

Processing new sales leads and managing the correspondence between the account management team and their clients

Provide second line support for Customer Service Advisors

Qualifications & Skills:

An academic qualification at graduate level e.g. Bachelor level is desirable

Relevant professional experience in a similar position or a relevant field

Experience in the travel or credit card industry

The ability to communicate clearly, concisely and effectively both verbally and in writing

Stakeholder management skills including diplomacy, tact and ability to negotiate

Strong interpersonal skills and the ability to build trusted and collaborative relationships at all levels

Strong analytical skills and the ability to successfully interact with internal/external partners to solve problems and achieve goals

Highly customer focused and demonstrating an ability to adjust behaviour to handle different customers and understand their needs

Adaptable, tolerant and flexible to respond to different situations - commitment to deliver maximum service quality

Excellent time management, organisational and administrative skills and the ability to multi-task, prioritise and manage work loads

High level of accuracy and attention to detail

Team player with a strong work ethic that takes ownership of their job

Advanced working knowledge of Microsoft Office, including Word, Excel & PowerPoint

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: James Wolland