Account Executive / Sales Support (Payment Services)

  • Location
    Hounslow, Greater London
  • Salary
    £ 35000 - £ 40000 / Year
  • Category
    Banking & Financial Services - Banking & Financial Services
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-042021-175795
































Account Executive / Sales Support
£30k-£40k Salary
Based - Chiswick, West London W4
Mon - Fri 9am - 5.30pm
Immediate start
IT Literate essential (Word, Excel,Powerpoint)
Experience in a Support role within the Banking, Finance, Travel industry essential


Role:
To provide support to the Sales / Account Management team and to provide a professional and efficient account management process





Duties:


Understanding and supporting account management efforts including answering product and service questions to prospects and providing all necessary information


Applying a service oriented philosophy - working with the internal team to deliver/implement products and services acting as a back up to the Implementation Manager


Monitoring customer accounts, providing data and reports to help the account management team, keeping track of sales targets, answering phone calls and scheduling diaries


Responsible for proactively taking the lead in the daily operational tasks of managing the customer accounts and liaising directly with the clients over these matters


Processing new sales leads and managing the correspondence between the account management team and their clients


Provide second line support for Customer Service Advisors


Qualifications & Skills:



An academic qualification at graduate level e.g. Bachelor level is desirable





Relevant professional experience in a similar position or a relevant field


Experience in the travel or credit card industry





The ability to communicate clearly, concisely and effectively both verbally and in writing


Stakeholder management skills including diplomacy, tact and ability to negotiate


Strong interpersonal skills and the ability to build trusted and collaborative relationships at all levels


Strong analytical skills and the ability to successfully interact with internal/external partners to solve problems and achieve goals


Highly customer focused and demonstrating an ability to adjust behaviour to handle different customers and understand their needs


Adaptable, tolerant and flexible to respond to different situations - commitment to deliver maximum service quality


Excellent time management, organisational and administrative skills and the ability to multi-task, prioritise and manage work loads


High level of accuracy and attention to detail


Team player with a strong work ethic that takes ownership of their job


Advanced working knowledge of Microsoft Office, including Word, Excel & PowerPoint



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: James Wolland