Account Manager

  • Location
    Birmingham, West Midlands
  • Salary
    £ 30000 - £ 40000 / Year
  • Category
    HR, Sales and Management - Account Management
  • Job type
  • Industry
    Sales and Retail
  • External Reference

I am currently recruiting for an account manager on behalf of our client based in Birmingham city centre. My client believes that connectivity is becoming the 4th utility, they believe it should be as easy as turning on a light. Through their channel, they supply fully managed Local Area Networks (LAN), fully managed Wide Area Networks (WAN) and private internet solutions, that enable businesses to stay connected, whether its transporting voice or data or accessing cloud applications, they provide secure and reliable connectivity powering businesses to get on with what's important to them.

The Account Manager will work as part of the sales team and ensure that our customers receive a first-class service consistently, escalating good and bad performance to the management team, Leadership team when necessary.

This job requires great attentiveness to other people; the ability to read other people, to listen to them, and to empathize with them. The work centres on working with and through other people. Communication is almost always a "selling" rather than a "telling" nature. A lively enthusiasm is necessary.

Accountabilities: What are you here to do?

  • Support the Account Director and New Business Director in all account activities

  • Be the 'on-site face' of the POD and co-ordinate all activities

  • Develop relationships with the on-site decision makers - procurement, sales, sales support, pricing, order management and finance

  • Ensure the ADP (Account Development Plan) is up to date with reporting, MI and account BAU transactional changes

  • Ensure the Account Director and New Business Director is in the best possible position to grow the account whilst maintaining excellent service and renewals

  • Co-ordinate and deliver the weekly/monthly/quarterly reports and MI and use to improve the relationship and POD performance

  • Fully support the renewals process and ensure it is addressed in a timely manner to ensure immediate renewal

  • Ensure all weekly / monthly reports are accurate, useful and delivered on time

  • Provide full account support, co-operation to the POD and ensure the Account Director is aware of all issues always - escalate where necessary

Person Specification: What personal qualities are needed to do the job?

  • See PI report for role

  • Enthusiastic, energetic & self-motivated

  • Great communication skills

  • Strong relationship building skills

  • Team player

  • Excellent analytical skills

  • Confident and honest - straight talking please!

  • Resilient and enjoys working in a challenging & fast moving environment

  • Willing to contribute, advise and challenge the status quo as appropriate

  • Ability to influence peers and make a positive impact

  • Results focused

  • Ability to work effectively under pressure to tight deadlines

Background: What experience is needed to be able to do the job?

  • Customer focused and experienced representing the customer internally and being their 'Champion'

  • Solid experience in providing Service Delivery in the Telecommunications and/or IT industry with a particular focus on data networking products and services i.e. Wide Area Networks ( WAN's ) and Local Area Networks ( LAN's ).

  • Experience of conducting formal service reviews and reporting

  • Experience of Incident and MSO management

  • Experience of Customer satisfaction reporting and creating service improvement plans.

  • Experience of managing and influencing senior decision makers, including senior management and board level leadership

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Michael Cornfield