Account Manager (Energy)

  • Location
    Dudley, West Midlands
  • Salary
    £ 24000 - £ 30000 / Year
  • Category
    Sales & Retail - Business Development
  • Job type
    Permanent
  • Industry
    Energy
  • External Reference
    JN-082021-202378

Account Manager (Energy)


£24,000- £30,000 Basic DOE + Commission


Brierley Hill


Permanent


40 Hours per week



In an exciting environment of continuous growth; of customers, employees, regions and even the sectors within which we operate, we are looking for accomplished individuals who are passionate about customer service, focused on maintaining high standards and delivering results in line with business objectives.



We are looking for someone who is a professional and multi skilled individual that can demonstrate a very high level of customer focus and attention, with the confidence to manage all requirements of the customer base.




  • Responsible for a varied portfolio of customers

  • Provide a reliable and WOW standard of service as the single point of contact

  • Co-ordinate the delivery of all services to your customers using product and service specialists as required

  • Clear, professional and effective communication, by telephone, email and face to face meetings

  • Continuously review your portfolio to identify opportunities, risks and successes

  • Maintain up to date records on behalf of the customer using the appropriate systems and processes

  • Negotiate and manage the renewal of current contracts across all services providing consultation and recommendations on procurement, and demonstrate high retention rates

  • Support the customer with Governors or board presentations as required

  • Go above and beyond to delight the customer

  • Ensure service levels are maintained including validated invoices sent to site, queries progressed to resolution

  • Complete data protection, data integrity and GDPR checks as required

  • Actively identify new business opportunities within your portfolio and network

  • Co-ordinate any ad-hoc customer requirements

  • Resolve contract termination and objection issues at contract renewals

  • Comply with updates to company procedures as a result of technology upgrades, process improvements, industry regulations, etc.



Requirements:




  • Proactive and intuitive at building professional relationships with all stakeholders internally and externally

  • Customer service experience

  • Experience working to targets associated with the delivery of your role

  • An in-depth technical understanding of both gas and electricity supplies and experience working in the industry would be an advantage

  • Pleasant and confident telephone manner

  • Microsoft Office including Excel, Word and Outlook

  • Full UK driving license and a willingness to visit customers and regional offices

  • Ability to visit customers at short notice



The above role is based on a permanent full time basis. To apply please follow the link or call Georgia on 01384 456782 for more information.



Adecco UK are an equal opportunities employer and an Employment Agency


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Taylor