Account Manager

  • Location
    Leeds, West Yorkshire
  • Salary
    £ 22000 - £ 26000 / Hourly
  • Job type
  • Industry
  • External Reference
  • Category
    Sales & Retail - Sales, Retail and Customer Service

Job Role

Pro-active management of vehicle renewals to generate orders and deliver maximum performance against plan.

Dealing with driver queries and associated administration tasks.

Acting as the point of contact for key stake holders internally and externally with respect to client portfolio.

Managing customer service issues, complaints and delivering high quality MI and review packs.

Must be able to take a proactive approach to service provision and customer relations.

Ensure all driver and customer issues are resolved, policies and processes are adhered to and engage in delivering the Account Management purpose

Handle all incoming driver queries

manage day-to-day issues and client complaints to satisfactory outcome acting as a point of escalation to junior team members.

Deliver upon set customer service standards through close monitoring and evaluation of in-house customer satisfaction surveys, implementing process changes and training to achieve this.

Ensure all operational processes and procedures are fully updated and amend when necessary to improve efficiency and effectiveness of team.

Recognise and actively promote the advantages of business change.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Toni Easter