Account Support Executive

  • Location
    Manchester, Manchester
  • Salary
    £ 19000 - £ 24000 / Year
  • Category
    Sales & Retail - Telesales, Media Sales, B2B
  • Job type
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference

My client believes great relationships happen when one person is responsible for a customer's query, so you will be trained to be a one-stop shop for customer requests dealing with all queries ranging from billing, to new product requests - whatever the query you will thrive on seeing it through to resolution.

You will communicate with customers through inbound, outbound calls and emails and will display your ability to take ownership at every opportunity. It isn't just about answering queries, you will take the time to understand our customers by asking the right questions, and you will challenge our customers to understand their business needs and help them succeed. You will also use your product knowledge to ensure that customers get the best possible benefit from our service and will inspire them to become fully digital car retailers.

At the heart of the team is the customer support executive which provides tailored support to the customers that use our products and services, such as advert listings, SEO, PPC, amongst lots of other things we offer to help our customers achieve their goals.

For this role you need to be customer focused and passionate about offering first class experiences but also commercially minded and able to identify revenue growth opportunities. Experience in achieving targets and KPI's is essential, and this is a fast-paced busy role, so you need to be confident at multitasking and be very organised. The ideal candidate should have experience interacting with customers and have handled complex customer queries in an empathetic way. You'll need to have great written communication skills and excellent attention to detail. Personality is key and my client is looking for someone that will truly enjoy the customer experience.

This is a working from the office role with excellent benefits such as 28 days plus bank holidays, amazing pension scheme and health cover and the options for growth, training and progression are endless,

So, if you are looking for a new challenge within a large and prestigious company and want to find out more about this great new opportunity then don't hesitate and apply!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Nadia Filipa-Nunes