Admin Functional Support 6547

  • Location
    Rugby, Warwickshire
  • Salary
    £8.21/Hour
  • Category
    IT - IT
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-042019-60284

Adecco have an exciting opportunity for a 1st Line support desk engineer to work for a major client in Rugby.



Job Title: 1st Line Support Desk Engineer



Location: Rugby


Schedule type: Full Time



The 1st Line Support Desk Engineer will provide support to all users of our Digital Enforcement Solution. Ensure the efficient running of all hardware, software and services as part of a team of Support Desk and Technical Engineers.



What are my responsibilities?



* Provide telephone support, first line fault finding and investigations.



* Ensuring the InView Fault Management system is used to record issues and provide updates to the affected client.



* Generate and analyze system performance reports in order to proactively identify issues and opportunities for system optimization



* Undertake appropriate training for equipment and systems as and when necessary, via formal and informal training, including on the job training.



* Any other duties reasonably required within the skills required for the role.



What do I need to qualify for the job?



* Good working knowledge of Microsoft Office applications.



* Good working knowledge of Microsoft Operating Systems and basic networking principles would be advantageous.



* Basic understanding of SQL would be advantageous.



* High level of written and verbal communication skills.



* A good, confident telephone manner and the ability to converse at a senior level.



* Outlook - co-operative, helpful, willing to use initiative and conscientious.



* Flexibility - willing to change, move from one activity or work area to another, learn new activities, pick up new jobs confidently and easily.


* Effectiveness - drive and energy applied to work, accuracy and reliability, ability to get things right first time and the ability to track and deal with multiple issues


simultaneously, prioritizing workload.



* Teamwork - work towards the team's goals, work well with other people, communicate effectively within the team and contribute to a high standard of team morale.



* Working as part of a team and working unsupervised.



Please apply through the Advert



Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.



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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Joel Hurst