Admin Support

  • Location
    Dudley, West Midlands
  • Salary
    £18,000.00/Year
  • Category
    Energy - Energy
  • Job type
    Permanent
  • Industry
    Office and Secretarial
  • External Reference
    JN-092021-204303

Admin Support
Brierley Hill
£18,000 + £3k Bonus
40 hours per week
Immediate


Key deliverables:
* To provide general administrative support which may include but is not limited to; data entry, processing documents, call handling, quality sampling, data analysis, problem solving, mapping and testing processes, preparing presentations and communications, and aiding during training
* You will at times be deployed as support into any of the operational teams (Bill Validation, Query Specialists, Relationship Managers or Quality) for fixed periods, to act as a member of that team, supported by the relevant team leader
* You will at times be deployed to support specific projects for the lifetime of that project, supported fully by the relevant project leads for both team and project deployment, training will be provided as required
* You will work in line with the operational structure and 'standard expectations', set in accordance with your deployment for that period
* Maintain up to date records on behalf of all stakeholders, using the appropriate systems and processes
* Work with other Service Delivery functions (Bill Validation, Query Specialists, Site Works) to ensure a reliable service is provided and to share information/learning to prevent delays to customers where possible
* Attend regular one to one catch ups, monthly meets and PDPs where applicable
* Collaborate within operations to ensure cohesive working practices
* Further to the completion of projects, there may be some scope to experience working with other business areas.


Requirements - experience (useful but not essential):
* Numeracy skills
* Data entry experience
* PowerBI and Microsoft Office including Excel, Word and Outlook
* Full UK driving license - in case you wish to visit other offices
* Customer service experience
* An understanding of the energy supply industries
* Demonstrate a positive 'can do attitude' and go that 'extra mile'
* Team player who will fit into the company's ethos
* Excellent communication and organisation skills



The above role is based on a permanent full-time basis. To apply please follow the link or call Georgia on 01384 456782 for more information.
Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Georgia Taylor