Administration Manager

  • Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Office and Secretarial - Administration Manager
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

An excellent opportunity has arisen for an experienced Administration Manager to join a well established and highly team focussed organisation based within easy access of both Chesterfield and South Sheffield.

The successful candidate will have previous experience in an Administrative Management role and will have experience of change management and administration process innovation and development.

In this key role within the business, you will oversee and manage a full range of administration and support services to the business and external clients, ensuring a professional image of the organisation is maintained at all times as well as ensuring service delivery against client's contractual requirements and obligations are met.

You will be the first point of contact for many internal and external contacts, managing, delegating and directing workloads to the most appropriate resource.

Duties and Responsibilities:

  • Manage, delegate, coach and oversee the administration team's duties

  • Query Management and dealing with supplier complaints, being a high level escalation point

  • Production of reports, MI and cleansing and interrogation of data

  • Data administration

  • Plan, schedule and review workload and manpower to make sure targets and SLA's are being met

  • Monitor performance and track SLA delivery

  • Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all areas of the business

  • Ensure all appropriate actions are taken to make administrative and service processes as seamless as possible

  • Monitor invoicing and customer service performance to ensure maximum revenue

  • Analyse and improve organisational processes and work to improve quality, productivity and efficiency

  • Lead the performance management process that measures and evaluates progress against goals/KPIS for the organisation and the department.

  • Relationships and commercial management of suppliers/partners, building strong relationships with all suppliers and partners

  • Establish and attend conference calls/meetings to review performance and agreed SLA's are continuously met.

  • Challenge any inefficient processes to ensure the service received by the customer is excellent

  • Supporting the sales team in securing business as and when appropriate including attending visits, data provision and contracts

  • Assist with any sales, client or marketing activities such as trade shows and conferences

  • Ensure significant changes within the industry, findings, recommendations and action points from meetings are communicated to team or relevant parties and the action points are completed

  • Conduct staff appraisal and performance reviews in line with company timescales, setting and managing team and individual KPI's to drive departmental performance

  • Recognise the training needs of the team / individual and develop training tools and documents for the department in conjunction with HR

  • Ensure all HR procedures are followed by department. Conduct formal investigations and disciplinaries in consultation with HR & QMS

  • Assist in the recruitment of new staff by sifting of CV's, conducting interviews and induction process

Person Specification:

  • Highly motivated - you will be a natural leader that supports and empowers your team

  • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple internal functions, and where applicable, external strategic business partners.

  • Experience in administration and customer service management

  • A proven track record of managing a multifunctional department

  • Strong analytical and problem solving skills including statistical analysis

  • Efficient influencer and communicator, with strong management and leadership skills

  • Experience of change management and experience of being an operations/team manager

  • Ability to work under pressure and to meet deadlines/SLA's

  • Natural flair for coaching, developing and motivating individuals/team

  • Excellent objection handling and negotiating skills

This is a full-time permanent opportunity working Monday to Friday 09:00am - 17:00pm (35 hour working week)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Nicola Swallow