Administration Supervisor

  • Location
    Hull, East Riding Of Yorkshire
  • Salary
  • Category
    Office and Secretarial - Administration Manager
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

My client is currently seeking an Administration Supervisor to oversee, line manage and train a team of IFA Administrators remotely and in the office to ensure timely, efficient and accurate administrative support to the IFA's and the company's organisational strategy.


  • Location: Hull

  • Salary up to £32,000

  • Hybrid working pattern after training period

  • Rotating Shift Pattern - 8am to 4pm, 9am to 5pm and 10am -6pm


  • Line management of all external IFA Administrators from a workflow/training/holiday and sickness perspective to include regular reviews and appraisals

  • Dealing with any staffing or workflow issues/requirements and escalating to the Administration Support Manager where necessary

  • To be a point of contact and to work closely alongside all external IFA Administrators and their supporting IFA's

  • Identify training needs and construct and deliver training sessions where required for both internal and external IFA Administrator's, liaising with the Administration Support Manager to ensure any training requirements are met

  • Responsible for training external PA's from outset to ensure that processes and procedures are adopted

  • Identify any process issues/improvements and escalate for investigation by Operations department

  • Ensuring all workflow is dealt with in accordance with compliance department's guidelines

  • Ensure all SLA's are adhered to in relation to the support of the advisers and assisting with daily workflow wherever necessary

  • Responsible for co-ordinating cover for remote staff

  • Ensure all administration systems are maintained, that all client data is accurate and up to date and perform spot checks of work completed on a regular basis

  • To provide support to all new acquisition remote staff to assist with fully integrating them

  • To ensure any existing acquisition back office function is 'merged' within an agreed timescale

  • Provide coaching and support across the Administration Department

  • To undertake monthly follow ups with Administration staff from new and existing Acquisitions

  • To undertake quarterly site visits for fully employed external Administration staff

  • Any other reasonable request made by a Director/Manager of the business


  • Ideally 3 years or more experience of supervising within a similar role coupled with Financial Services knowledge and understanding

  • Previous experience of coaching and supporting team members

  • Previous experience of training staff

  • Effective organisational and planning skills

  • Able to work to deadlines

  • Able to forge and develop relationships

  • Experienced using Microsoft Word, Excel and Outlook

  • Delivery focused, with a drive for quality throughout

  • Excellent interpersonal and communication skills

  • Must have a keen eye for detail

  • Experience of managing other people

  • Willing to learn and develop

  • Able to work as part of a team, or if required, under your own initiative

Immediate start available, please apply today!

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To speak to a recruitment expert please contact Rehana Begum