Administrator - Customer Service Team

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 19000 - £ 20000 / Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-072022-266507
  • Category
    Office and Secretarial - Administrator

What we can offer …
Generous contributory pension scheme.
25* days holiday, in addition to Bank Holidays.
Volunteering days to assist in charity work/CSR Initiatives.
Flexible working options available.
Study leave where applicable.
Enhanced parental leave.
Occupational Health Programme.
Introduction Bonuses for referring an Employee or Customer.
Access to LinkedIn Learning/time towards to your CPD.
EV charging points, bike storage, shower & changing facilities and car parking (limited).

Purpose
* To provide high quality administrative and process support to deliver a market leading customer experience.
* Developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
* Working as part of the overall Customer Support team,
Summary of Responsibilities
* To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of Market Leading Customer Experience.
* To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
* To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
* To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
* To be proactive in communicating and collaborating to ensure administrative and process tasks are completed accurately and to agreed SLAs.
* To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.
Essential Criteria
* Previous experience within a Customer Service focused environment would be perfect.
* Ability to illustrate a strong administrative background.
* Effective verbal and written communication skills.
* Strong numeracy skills.
* Effective problem solving.
* Attention to detail.
* Strong understanding of Microsoft Office Excel including Word & Excel.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jessica Olins