Administrator - Customer Service Team

  • Location
    Bristol, City Of Bristol
  • Salary
    £ 19000 - £ 20000 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

What we can offer …
Generous contributory pension scheme.
25* days holiday, in addition to Bank Holidays.
Volunteering days to assist in charity work/CSR Initiatives.
Flexible working options available.
Study leave where applicable.
Enhanced parental leave.
Occupational Health Programme.
Introduction Bonuses for referring an Employee or Customer.
Access to LinkedIn Learning/time towards to your CPD.
EV charging points, bike storage, shower & changing facilities and car parking (limited).

* To provide high quality administrative and process support to deliver a market leading customer experience.
* Developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the Customer Support Advisor ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
* Working as part of the overall Customer Support team,
Summary of Responsibilities
* To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of Market Leading Customer Experience.
* To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
* To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
* To take ownership of Customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
* To be proactive in communicating and collaborating to ensure administrative and process tasks are completed accurately and to agreed SLAs.
* To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers.
Essential Criteria
* Previous experience within a Customer Service focused environment would be perfect.
* Ability to illustrate a strong administrative background.
* Effective verbal and written communication skills.
* Strong numeracy skills.
* Effective problem solving.
* Attention to detail.
* Strong understanding of Microsoft Office Excel including Word & Excel.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jessica Olins