• Location
    Leeds, West Yorkshire
  • Salary
    £ 20500 - £ 21500 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrator

This is a professional, challenging, and exciting role working within a very busy environment. Agile working is available for this role.

Job Role

Processing service, MOT, Tyre replacements and mechanical repair bookings via telephone calls and online requests whilst following customer policies and adhering to existing SLA's

Provide information relevant to each booking, including collection/deliveries, relief vehicles and all necessary lead times Process booking amendments and cancellations and ensure the bookings system remains updated with accurate booking information

Increasing workflow into a preferred network of suppliers by following the booking directional policy in place

Respond to incoming queries that enter the team both internal and external using the telephone and case management system relating to bookings and accident claims

Handle driver complaints in the correct manner responding to our drivers within the agreed timescales

The ideal candidate must have the ability to work under pressure while maintaining accuracy and to agreed service levels, whilst delivering world class service levels. An eye for detail, a fantastic phone manner and being organised are critical to the success in this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Toni Easter