• Location
    Sheffield, South Yorkshire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Adecco Sheffield are looking for a number of experienced Administrators to join a national organisation based in their Sheffield offices.

It is essential for the successful candidate to have experience in an administrative position where delivering a high level of customer service has been a key part of the role.

As this role involves co-ordinating client appointments, excellent organisational and time planning skills are essential as well as exemplary communication skills.

Key duties and responsibilities will include:

  • Process referrals and other product related administration within agreed SLAs.

  • Co-ordinate appointments in the bespoke diary management system within agreed SLAs.

  • Prepare and send correspondence regarding appointment details within 24 hours of making the appointment.

  • Update clients regarding appointments, cancellations and queries, within agreed SLAs.

  • Despatch reports on receipt of files from the secretariat department

  • Send or scan necessary files prior to appointments.

  • Update client details on the client database, as instructed by the Account Manager.

  • Liaise with the Account Manager regarding client and employee queries.

  • Make efficient use of the business management system.

  • General Administration within the Customer Service department.

  • Answering and triaging inbound telephone calls within agreed timescales.

  • Perform general office duties such as typing, operating office machines, and sorting mail.

  • Perform reception duties periodically as required and as per the agreed rota.

Person specification:

  • Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.

  • Experience in diary management is desirable.

  • Experience within a role requiring good geographical knowledge is desirable

  • Responsible and "Can-do" attitude

This is a full time, permanent opportunity working on a rota basis between the hours of 08:00am and 18:00pm, Monday to Friday.

Free on site car parking in available.

Adecco are an equal opportunities employer and are acting as an employment agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Nicola Swallow