Advance Excel Specialist

  • Location
    London, Greater London
  • Salary
    £ 24000 - £ 25000 / Year
  • Category
    IT - Architects
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-072021-193761

Advanced Excel Specialist


Office location: Pimlico, London


Reporting To: Head of Client Delivery


Full time, 35 hours (and as required to fulfil job requirements)


Salary: 25k



About the company



  • There are 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient, and more user-friendly.


responsibilities




  • Monitor & provide assessment of incoming client queries via email, applying company policies to structured and concisely written responses.

  • Provide assistance to the client's HR administrator/representative giving detailed guidance on processes, procedures and general operational guidelines.

  • Build a strong working relationship with the client's HR administrator/representative and where possible the client's compensation & benefits manager so as to become the primary contact point for all of the clients benefits administrative questions.

  • Provide rapid support to client complaints and operational queries, ensuring that clients have a suitable understanding of the schemes, and their own contractual obligations.

  • To provide a comprehensive and enthusiastic support service to the company's sales and account management teams - enabling them to confidently rely on client delivery to support their clients in the context of new services and on-going operational support.

  • To work closely with clients to ensure accurate reconciliation of sales ledgers, and to similarly assist major service providers with complex accounts queries.

  • Data validation and manipulation for team's allocated clients for both annual loads and on-going maintenance and updates.

  • Loading data for clients using the back-office system, creation and checking data updates and elections for new joiners, and life event changes.

  • Producing and validating end of election reports.

  • Producing, reconciling and checking payroll and benefit provider reports at the end of each election period.

  • Administration support for clients' HR/admin teams.

  • Day-to-day support for team leader in management of clients', including resolving queries, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met.


Desired experience



Experience within one or more of the following areas: -




  • Telephone helpline experience in a business-to-business environment

  • Experience of working in a corporate customer-facing team

  • Working within a HR team administering employee benefits



Skills: -



  • A high level of written and oral English.

  • Experience in the drafting and preparation of written responses to customer queries.

  • Excellent Microsoft Word and Excel skills.

  • The ability to work independently in call-handling and related administration.

  • Professional, clear and confident telephone manner.

  • Excellent telephone negotiating abilities.

  • Evidence of problem-solving skills.

  • Well-developed interpretative skills.




Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Mia Skipper