After Sales Account Manager

  • Location
    Leyland, Lancashire
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    Sales & Retail - Contact Centre

Adecco Recruitment are currently recruiting for on behalf of our client, an Aftersales Account Manager to work for a successful and growing business based in Bamber Bridge, Preston.

Job Title: After Sales Account Manager

Reports To: Customer Service Team Leader

Position: Permanent 40hrs Per Week

Salary: £22,500 Per Annum

What We're Looking For:

We are currently seeking an experienced After Sales Account Manager to join our client's successful After Sales Team.

As an After Sales Account Manager, you will be responsible for delivering the exceptional post-despatch experience that their customers expect, effectively managing their relationship, ensuring that any technical, maintenance, upgrade and lifestyle queries are proactively answered in order to enhance their customers overall journey.

To succeed in this role, you need to be enthusiastic, organised, possess excellent communication skills and be able to use your own initiative in order to resolve complex customer queries.

Cycling/Bike Industry experience is required for this role, along with a high degree of bike mechanical/technical knowledge, ideally in a customer facing environment.

Key Areas of Responsibility Include:

  • Making Outbound Contact to Build & Manage Post-Despatch Relationships

  • Resolving Post-Despatch Technical, Maintenance & Set Up Queries

  • Point of Contact For Existing Customer Queries

  • Organisation & Management of Existing Customer Portfolio

  • Inbound Sales, Retention & Upsell To New & Existing Customers

  • Internal Stakeholder Engagement

  • Technical/Mechanical Mentoring of Less Technically Adept Members of Staff

  • Market & Customer Journey Research

Skills and Experience Required:

  • Bike Industry Experience

  • Excellent Bike Technical/Mechanical Knowledge

  • Experience In Customer Service/Sales/Engagement Essential

  • Excellent Communication Skills

  • Proficient In All Microsoft & Telecommunication Applications

  • Ability To Build & Nurture Excellent Working Relationships Both Internally & Externally

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ramona Mulligan