After Sales Advisor

  • Location
    Wednesbury, West Midlands
  • Salary
    £ 19000 - £ 23000 / Year
  • Category
    Office and Secretarial - Administrative Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

After Sales Advisor


37 1/2 hours per week Monday - Friday 9.00 - 5.00

£19,000pa - £23,000pa

The After Sales Advisor reports directly to the Commercial Manager, working within the After Sales team to attain all KPI's in line with company budget and company goals.

Key duties

  • Respond to incoming calls into the department and log new faults or requests as and when presented, document the outcome to facilitate swift and economic resolution. All calls to be logged with an initial return call to customer on the same day that it is presented.

  • Ensure that the vehicle faults and service system is updated and that the data available is in real time. Offer technical advice over the phone where possible.

  • Plan work for the engineers daily for work arriving on site and for visits directly to customer, ensure that customers are not waiting for more than 72 hours for a home visit.

  • Work directly with the company and provide regular updates with regard to progress and resolution of faults and issues

  • Work closely with production department in order to keep customers updated on fault progresses

  • Arrange vehicle transportation with internal colleagues and external companies, aim to get best cost and timeframes to suit the customers and the planning for workshop engineers.

  • Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

  • Make appointments with customers to have their vehicles serviced, aim to tie in the service when the engineer is in the area on a fault visit to minimise costs

  • Make sure that all chargeable jobs are charged and invoiced correctly within the correct month and that all monies are paid

Skills required:

  • Passionate about customer service

  • Excellent time management skills

  • Persuasive, persistent, result orientated

  • Able to work under pressure

  • Flexibility and adaptability

  • Outstanding communication and influencing skills

The above role is based on a permanent full-time basis. To apply please follow the link or call Georgia on 01384 456782 for more information.

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Taylor