After Sales Customer Service Administrator

  • Location
    Barnsley, South Yorkshire
  • Salary
    £ 20000 - £ 22000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

An excellent permanent opportunity has arisen for a customer focussed individual to join a successful, well established and award-winning company with a fantastic company culture.

If you have a natural talent for delivering exceptional customer care and have strong administrative skills, then this could be the perfect role for you.

Joining a family run business where there is a great team spirit, the successful candidate will benefit from a competitive starting salary, excellent company product discounts and the opportunity to earn an annual bonus based on company performance!

Being the first point of contact for post-sales support for customers, key duties and responsibilities will include:

  • Answering customer queries via telephone, email and social media

  • Dealing with customer messages, queries and complaints

  • Investigating delivery queries

  • Liaising with manufacturers, couriers and stores

  • Handling customer complaints thoroughly and effectively

  • Actioning return requests from customers

  • Issuing replacement product or refund as per customer request

We are looking for someone who has experience in a customer service role and truly understands the meaning of customer care.

The role requires exceptional organisational and communication skills and teamwork as you will be liaising with the warehouse, a number of stores, manufacturers, couriers and customers throughout the day; so your role will be varied and you will need to see each task to its' conclusion.

What Adecco can do for you?

Through making your application via Adecco, we are here to support you every step of the way through your job search journey and we offer the following services:

  • Review of your CV to make sure that your application stands out from the crowd

  • First stage interview will be conducted with our consultant using our new Adecco video platform

  • We can arrange interview preparation to support you so you can present yourself professionally and confidently

  • Send you tips on competency-based interviewing

  • Help with client research to make sure you are making the right decision for your career

  • Help to negotiate salary and package with the client to make sure you get what you deserve

  • We provide a candidate after care service; our door is always open and we will check how your new role is going.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Swallow