After Sales Customer Service Administrator

  • Location
    Rotherham, South Yorkshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Executive

An excellent permanent opportunity has arisen for a customer focussed individual to join a successful, well established and award-winning company with a fantastic company culture based in Rotherham.

Joining a family run business where there is a great team spirit, the successful candidate will benefit from a competitive starting salary, excellent company product discounts and the opportunity to earn an annual bonus based on company performance!

The role requires exceptional organisational and communication skills and teamwork as you will be liaising with the warehouse, a number of stores, manufacturers, couriers and customers throughout the day.

Being the first point of contact for post-sales support for customers, key duties and responsibilities will include:

  • Answering customer queries via telephone, email and social media

  • Dealing with customer messages, queries and complaints

  • Investigating delivery queries

  • Liaising with manufacturers, couriers and stores

  • Handling customer complaints thoroughly and effectively

  • Actioning return requests from customers

  • Issuing replacement product or refund as per customer request

This is a full time, permanent opportunity working Monday to Friday 09:00am to 17:30pm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Swallow