Agency Cluster Manager - Onsite Operations

  • Location
    Belfast, Antrim
  • Salary
    £ 27000 - £ 31000 / Year
  • Category
    HR, Sales and Management - Account Management
  • Job type
  • Industry
    Transport and Logistics
  • External Reference

Adecco are looking to recruit an Agency Cluster Manager to drive process improvement and customer engagement whilst managing our onsite operations in Belfast and our client's newest location in Portadown.

This is a full time permanent position, for one of the world's largest HR solutions providers working in partnership with the world's largest online retailer.

Site Manager responsibilities include:

- Developing and maintaining long-term relationship with the client

- To work with colleagues on the same account to ensure consistent service

- Operate as the point of contact for the client and for Adecco at a site management level

- Connect with key business executives and stakeholders to deliver world class customer service

- Collaborate with internal teams and client management team to deliver a positive candidate experience

- Produce in depth reports for regional and EU management using Microsoft Office & in-house software

- Provide day to day management of the site support teams, providing leadership and mentoring members of the team

- Upon the customer's request and subject to applicable law, effectively manage any conduct and capability issue (performance, productivity, quality, and ill health) concerning the Temporary Workers and any complaint or grievance made by a Temporary Worker in accordance with good industry practice and the customer's processes

- Meet all client needs and deliverables according to proposed timelines


- Proven work experience as a Contract Manager

- Experience delivering client-focused solutions to customer needs

- Proven ability to juggle multiple management tasks at a time, while maintaining sharp attention to detail

- Solid experience with MS Office software (particularly MS Excel)

- Excellent listening, negotiation, and presentation abilities

- Strong verbal and written communication skills

To be considered for this exciting position, please click apply in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 10 days of applying for this role; please assume you have been unsuccessful in this instance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Adecco Recruitment Team