Allocations Officer

  • Location
    Kingston Upon Thames, Surrey
  • Salary
  • Category
    Public Sector - Housing
  • Job type
  • Industry
    Public Sector
  • External Reference

Adecco are currently recruiting for an ALLOCATIONS OFFICER to work for a Local Authority in KINGSTON-UPON-THAMES.




£15.53 PER HOUR


To deliver the allocations service to ensure excellence in the administration of the allocation process for all forms of temporary and permanent housing solutions, including nightly paid and B&B accommodation, private leased properties, choice based lettings via Home Connections, as well as other mobility schemes, and registered provider nominations.

To make best use of accommodation, minimise costs and void loss, and reduce overcrowding and under-occupation by analysing the data and identifying initiatives and best practice to assist with this.


Customer Service and focus

  • "It is of paramount importance that the Council's objective of working within an engagement culture with its customers is realised. This objective is multifaceted and includes community led scrutiny, audit and testing of decisions and service provision, and to ensure a greater level of information sharing, empowerment and engagement by residents. This will be achieved by employing a range of formal and informal methods to involve residents and it is the responsibility of every post holder in the Council to contribute to the development and sustainability of this ethos."

  • To meet the Council's customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.

  • Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.

  • To facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do.

  • To demonstrate a passionate "can-do" attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council's profile based on excellent communication skills.


  • To contribute to and present reports and presentations for a wide range of audiences.

  • To convene and attend professionals meetings, panels, case conferences, etc.and to provide a link with other stakeholders.

  • Contribute to the development and implementation of processes and systems for the effective recording and management of records, data and information.

  • To provide data and trend analysis as required with conclusions and recommendations.

  • To contribute to the production of high quality marketing material that promotes the service to colleagues and service users.

  • Promote and raise the profile of the Housing Service and the services it provides.

  • Influences service strategy and development and keeping staff/colleagues informed of information that affects them.

  • Encourages and actively engages in positive cross directorate communications and team working.

  • To ensure timely responses to all correspondence from service users, Council Members, MPs and outside agencies.

Strategy & Leadership

  • To deliver the service in accordance with established policies and practices.

  • To work with service users to ensure that they are able to exercise maximum choice in the way in which the Council delivers services.

  • As a member of the team, contribute to the development of the wider Service area and other relevant workforce plans and strategies, in line with Council priorities.

  • To liaise with other relevant sections, departments and agencies in order to promote joint-working practices and review policies and procedures.

  • To work with community organisations and other departments within the Council and outside agencies to develop strategies for service development and cohesion aiming, in particular, to engage socially excluded and disadvantaged groups.

  • Take responsibility for their learning and development and fully optimise opportunities available to them.

  • Contribute to a highly motivated team that works together to achieve performance goals.

  • Builds strong working relationships between the team, other teams within the service area and all services in order to achieve a One Council approach to service delivery

Technical & Operations

� To ensure that all aspects of the allocations service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols.

� To participate in reviews of the allocations services and ensure the effective implementation of all initiatives to improve the service

� To administer all aspects of the Home Connections scheme and to ensure the effective partnership working for processing housing applications as per agreed allocations policy.

� To allocate temporary accommodation in accordance with homelessness and related legislation, the Code of Guidance, case law, local authority agreements, health and safety systems and Council policy to include managing sign-ups, assistance with applications for housing benefit, breaches or subsequent moves into alternative accommodation

� To offer support and advice to service users, including advising homeless applicants of their rights and processing reviews and discharge of statutory duty as appropriate.

� To ensure nightly paid accommodation meets the required health & safety standards (in conjunction with colleagues), minimising voids and managing relationships with providers and homeless households.

� Processing of invoices for nightly paid accommodation and removals and storage

� To work with colleagues and partners to create, implement and promote plans and initiatives to address overcrowding and under-occupation.

� To ensure that voids and rent loss are minimised

� Work to meet and exceed performance targets and contribute to information and performance statistics relating to the work of the service.

� To assist with the identification and implementation of best practice and innovation.

� To provide a high quality allocations service ensuring that all administrative tasks are completed to a high standard and to offer advice with more complex cases.

� To effectively manage all casework ensuring efficient record keeping and administration.

� To maintain current knowledge of law and policy relating to the service and to provide specialist advice to colleagues as required.

� To develop strong partnership working to improve and promote the service.

� To efficiently manage nominations to Registered Provider properties by ensuring agreed processes are met, and to tackle any performance issues where they are not.

� To manage and monitor the nomination of homeless households to temporary accommodation including Registered Providers in accordance with nomination agreements.

� To deliver the operation of mobility schemes.

� To effectively deliver the decanting process ensuring that agreed processes and deadlines are met.

� To contribute to the reviews process.

� To liaise with the Tenant Finder Service to prevent the premature ending of tenancies and to ensure that tenants are moved in a timely manner.

� To work with colleagues providing temporary accommodation to ensure the effective nomination of homeless persons to these, as well as to permanent accommodation.

� To promote and nominate to a wide range of housing solutions.

� To ensure the effective signposting to support services of vulnerable persons coming into contact with the service.

� To contribute to the preparation of a draft annual Team Plan for the service and to assist with the review and development of performance targets.

Knowledge, including educational qualifications:

Knowledge of social housing register and allocations processes, homelessness,temporary accommodation, welfare reform and relevant legislation.

An understanding of the needs of homeless households in temporary accommodation

Knowledge of housing and welfare benefits


Experience of working in a busy frontline public sector housing team or similar

Experience of leading a busy frontline housing allocations service or similar and/or significant technical experience

Experience of partnership working and influencing and negotiating to achieve successful outcomes

Conducting high quality casework for complex cases

Administer service budgets to ensure the efficient use of resources

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sadie Nunn