Anti-Social Behaviour Officer

  • Location
    Hounslow, Greater London
  • Salary
    £ 18.54 - £ 24 / Hourly
  • Category
    Public Sector - Fraud, Enforcement & Complaints
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    3111LBHO

*Anti-Social Behaviour Officer - Local Authority*



  • Anti-Social Behaviour Officer

  • Public Sector - Local Authority

  • Based in Hounslow

  • Full Time - 36 hours per week

  • Temporary contract - 3 months (possible extension)

  • £18.54 per hour PAYE / £24.00 per hour Umbrella

  • ASAP Start (pending registration and compliance)


PURPOSE OF THE ROLE:


The ASB Officer role is key to the management of Domestic Violence, Hate Crime and Anti-Social behaviour. This role manages complex ASB cases with support from relevant Housing Officers and covers both residents and leaseholders. The purpose of the role is to resolve ASB cases through achieving positive outcomes using a variety of legislative powers and preventative measures to increase resident satisfaction with the management of such cases.


ESSENTIAL SKILLS / EXPERIENCE



  • experience in civil action

  • experience in housing ASB tenancy enforcement

  • excellent ICT skills - report, statement writing and case management systems


Employee Specification


KNOWLEDGE & EXPERIENCE



  1. 1. Experience of anti-social behaviour management.

  2. Knowledge of housing law and good practice.

  3. Knowledge of tenancy breach management.

  4. Knowledge of tenancy fraud managements.

  5. Knowledge of legislation that applies to the management of Domestic Violence, Racial Harassment and Anti-Social Behaviour.

  6. Knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014.

  7. Knowledge of effective preventative strategies relating to ASB.

  8. Experience of working in a front-line service within a customer


focussed organisation.



  1. Experience of supporting residents to act as witnesses.

  2. Experience of taking the lead role in the preparation and


presentation of court cases.


SKILLS AND ABILITIES



  1. 1. Takes personal responsibility and accountability for own actions, for sorting out issues or problems that arise and for delivering on commitmen

  2. 2. Focused on achieving results and perseveres with problems until resolv

  3. 3. Ability to build productive relationships with other

  4. 4. Effective negotiation skills and advocacy in court proceeding

  5. 5. Flexible and adaptable to meet the changing demands of the serv

  6. 6. Work with initiative within defined policy guideli

  7. Excellent customer service skills both verbal and written. Ability to communicate effectively with residents, customers, management, and members.

  8. 8. Ability to assess and problem solv

  9. 9. Innovative and focused on continuous improvem

  10. 10. Readiness to find a way around barriers, make decisions and take action

  11. 11. Liaise with other organisations and sections to provide a seamless service to customer

  12. Ability to gather evidence and prepare casework with attention to detail.

  13. Ability to attend Court and present evidence.

  14. Ability to chair meetings and present confidently.

  15. 15. Good numeracy

  16. 16. Effective time management and prioritisation

  17. 17. Ability to use Housing IT systems effective

  18. 18. Ability to work from any location in the borough and to travel as requir

  19. The councils WorkSmart programme requires all staff to be able to work remotely. Staff must be able to complete targets/objectives through independent working and make effective use of time management and prioritising skills.

  20. To be able to speak with confidence and accuracy, demonstrating appropriate skills in spoken English for the effective performance of the tasks required for this role.

  21. To be able to listen to customers, understand their needs and tailor their response in a way that demonstrates a high level of customer care, even in complex or difficult situations.











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