Anti-Social Behaviour Officer

  • Location
    London, Greater London
  • Salary
    £ 20.07 - £ 25.06 / Hourly
  • Job type
    Temporary contract
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Social Care

Job Title:

Anti-Social Behaviour Officer (Tenancy/Estates)



Accountable To:

ASB Manager/ ASB Estates Team leader*

Number of Direct Reports:


DBS Required:

Yes - Basic

Job Purpose:

Provide exemplary standards of customer service, working with local communities and partner agencies to deliver a responsive and proactive ASB service.

To investigate and address cases and causes of anti-social behaviour (ASB) to improve the lives of residents. Providing a swift and effective response in line with THH ASB policies and procedures.

*Post-holders will be allocated to the "Estates" Team or "Tenancy" Team. If allocated to the Estates Team they will report to the ASB Estates Team Leader. If allocated to the Tenancy team they will report to the ASB manager.

Key Accountabilities:


To conduct a thorough investigation of all referred cases of ASB, to establish credible evidence regarding the facts in any particular case and make decisions, in each case, as to the appropriate and proportionate intervention.


Utilise the full range of prevention, diversionary and enforcement mechanisms to quickly stop the ASB, keep witnesses safe and prevent its repetition.


To keep accurate, up to date records of all actions taken and the outcome to assist in case management, statistical analysis, official returns and reports to the management team.


Undertake environmental visual audits in ASB hotspots and work with the Neighbourhood and Caretaking teams to improve local neighbourhoods and prevent and deter ASB and drug related activity.


To draft Investigating Officer statements, witness statements and Affidavits to a high quality that can be used at trial. To prepare court bundles, draft the court orders and confidently instruct and liaise with legal advisors, Counsel and clerks of the Court.


To establish, develop and maintain effective strong working relationships with the Metropolitan Police, Youth teams, DAAT, FIP, probation, IOM, social services, mental health teams and other key partner agencies to effectively tackle incidents of ASB.


Work closely with the Metropolitan Police and LBTH Community Safety to promote community safety /crime reduction initiatives and where necessary lead multi agency problem solving meetings.


To develop and maintain up to date knowledge of current relevant legislation (civil and criminal) and best practice in relation to anti-social behaviour, environmental crime, race and hate crime and surveillance.


Ensure effective information management, including maintaining up-to-date case records and sharing information in accordance with agreed protocols and Data Protection Act


Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries.


Undertake Risk Assessments and make appropriate referrals to adult/children safeguarding, victim support, ASB Partner Action Group, Hate Incident Panel, DAT, children's services, Housing Management Panel and the Police, and other support services to ensure appropriate support is provided to vulnerable victims and perpetrators.


Assist in the development and delivery of positive ASB related projects and the continuous improvement of the ASB service.


Meet the diverse needs of residents and staff, and promote equality in the workplace and wider community.


Represent as appropriate the ASB Team at partnership meetings including Tenant Resident Associations (TRAs), Ward Panel meetings as required.


Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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