Appeals Officer

  • Location
    London, Greater London
  • Salary
    £ 18.24 - £ 23.6 / Year
  • Category
    Accountancy & Finance - Finance Assistant
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    LBOE4317

This is an exciting opportunity to join our client as a Appeals officer/Revisions Officer in Ealing


Start date: ASAP
Hours: 35 hours Mon to Fri (09:00:AM - 05:00:PM)
Salary: £18.24 PAYE - Umbrella £23.60 Negotiable Umbrella Inside IR35
TEMP 3 Months (Initially)


MAIN PURPOSE OF THE JOB: To be responsible for dealing with discretionary requests, adjudicate on fraudulent cases and deal with all claims in the Disputes process from internal review through to the preparation and presentation of cases to the appeals tribunal.



  1. To maintain a specialist knowledge of legislation, case law and the schemes policies and procedures of the client relating the administration of Housing Benefit / Tax Benefit claims.




  1. To carry out internal reviews, providing explanations of cases where the claimant has made such a request advising the customer of the outcome by letter or phone.




  1. To prepare cases in writing and present them orally to the Appeals Tribunal where the appellant may have legal representation.




  1. To give evidence at court where required.




  1. To refer cases to and adjudicate on recommendation from the investigation team as to whether a fraudulent Benefit has been made and to liaise with the DSS on fraudulent cases referred to them.




  1. To make revision decisions in cases where the customer is disputing the award /non award of a discretionary payment.




  1. Interview / negotiate with claimants and their advisors to obtain further information needed to determine a claim, resolve an appeal, revision or complaint or explain entitlement.


Consultant: Sarah Gillan Telephone: 01782 349135


The application process is subject to the successful completion of background and reference checking. Adecco Group is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Sarah Gillan