Application Specialist

  • Location
    Birmingham, West Midlands
  • Salary
  • Category
    IT - Information/Knowledge Management
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Application Specialist

Hours Monday - Friday

Location: Birmingham

Salary: up to £35,000 pa

Job description

Can you use your problem-solving skills and quick thinking to fix issues as they arise? We're looking for an Application Specialist to join a growing team in an open and friendly office.

Working for an international insurance firm, you'll be critical in ensuring our business applications run smoothly and without incident. It's a role that involves your expertise and customer management skills. You'll maintain our applications, develop and support them to keep our world-class operation functioning.

We'll need you to invent and build dynamic methods to fix problems. A fast-paced role that needs your dedicated and clever approach to problem solving.

Your Key Responsibilities:

  • You identify and resolve issues with our applications, by following agreed procedures you can establish root cause and then resolve operational incidents.

  • Part of your role will be to carry out routine maintenance of the applications but you will also manage application enhancements to improve business performance.

  • You'll need good communication skills to liaise with software suppliers for system enhancements or to overcome problems.

  • You contribute by recommending improvements in automated and non-automated components. You'll also work closely with the business to understand their needs for new or amended systems.

  • We do ask that you build meaningful relationships with third party providers as this will help you to understand developments and enhancements in their product sets as well as to commission work and understand and communicate progress.

  • You have an ongoing awareness of Service Desk issues in order to drive dedicated solution provisioning and propose application improvements or updates.

  • Design, build and execute test scenarios, scripts and MS SQL queries when requested from the business. You're the Domain Expert for all core systems used by the business.

What do we need from you?

  • At minimum, we would like you to have a bachelor's degree or validated experience in Computer Science, Engineering or Information Systems Management.

  • Experienced knowledge of applications in use in the Organisation (ie Adviser Office, Salesforce, Virtual Cabinet and Timebox)

  • Deep knowledge of good quality processes including ITIL and the desire to quickly grasp and interpret salient information; translating this to others in a concise manner.

  • We would love for you to demonstrate your deep knowledge in recording and solving application support issues. Show us how you prioritise requests, implement and communicate with customers and get the right results.

  • You take pride in your ability to explain technical information to non-technical people and are keen to build strong relationships with internal and external customers.

  • Your excellent organisation skills, love of tight deadlines and passion to handle various tasks makes you a valuable team member. As an ambitious self-starter, we'll support your drive and thirst for development.

  • At times, it will be busy, challenging and you will need to focus on solving problems and developing workable solutions before anything else. Your clear focus is to take care of our applications and business.

  • You have a high level of accuracy and attention to detail in all areas of work, especially when producing documents.

  • Able to deal with change in a positive way and embrace the challenge it brings. Knowing that you will make a difference is key.

  • Eligible to work in the UK

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Samantha Walker