Assistant Admin Team Leader

  • Location
    Preston, Lancashire
  • Salary
  • Category
    Education & Childcare - School / College Business Manager
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Admin Team Leader
36 hours per week.
Opening hours 8am to 8pm Monday To Friday and 8am to 4.30pm Saturday & Sunday

WK 1 - Mon - Thur (4 working days to include 2 late shifts 4pm - 8pm) and Sunday 8am - 4.30pm
WK 2 - Mon - Fri (4 working days to include 3 late shifts 4pm - 8pm) and Saturday 8am - 4.30pm

To ensure that a high level of admin support to the customer service team is achieved by the admin team to all clients during all communications.

1. To be an escalation point for all staff to assist them in their job i.e. with a complex customer query, procedural query, or an emergency.
2. To handle more complex complaints and queries.
3. To ensure that all customer inquiries via phone and social media are dealt with in a timely and appropriate manner.
4. To use available data to help plan staffing schedules ensuring calls and tasks are handled efficiently.
5. To aim for a 0% abandoned call rate.
6. To authorise and process refunds when applicable.
7. To ensure that all Administrators take opportunities to promote additional items i.e. Study Packs and Special Delivery when speaking to customers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Julie Cameron