Assistant Customer Services Manager

  • Location
    Basildon, Essex
  • Salary
    £ 35000 - £ 40000 / Year
  • Category
    Accountancy & Finance - Accountancy & Finance
  • Job type
    Permanent
  • Industry
    Banking and Financial Services
  • External Reference
    JN-042021-179035

Are you looking for a new opportunity within Customer Service?  

Do you have strong experience with managing a team?


If so, please read on

Adecco are proud to be working with a well-established company who are seeking an Assistant Customer Services Manager to join their expanding team. 


Requirements: 



  • 5+ years' experience in customer service management

  • Must have managed a team of more than 10 staff.

  • Proven track record of driving for results

  • Ability to transfer your skills to other employees through training and mentoring

  • Excellent verbal and written communication skills

  • Proficiency in working with IT systems


Duties:



  • Oversee the customer service team, training and coaching team members

  • Monitor overall performance to ensure that standards are maintained in line with expectations.

  • Analyse data to ensure workload is evenly distributed and completed among the team.

  • Motivate a team to ensure a high consistent standard and implement corrective measures where needed.

  • Carry out monthly reviews with all team members.

  • Recommend measures to improve performance including people, process, and technology.



Location: Basildon, Essex
Salary:
£35,000 - £40,000
Working days:
 Monday - Friday
Duration of contract: Permanent, full time


The Adecco Group is the largest staffing firm in the world and a Fortune Global 500 company as well as being within the top 10 of Great Places to work in the UK so please apply now! 

To apply, please contact Amy on 01702 394794 or

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Amy Brennan