Assistant Manager

New
  • Location
    Belfast, Antrim
  • Salary
    £ 25000 - £ 27000 / Year
  • Category
    Sales & Retail - Business Development
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-102021-212956

The Assistant Customer Growth Manager is responsible for oversight and management of Reseller clients, who are vendors for some of the largest technology firms in the world.


The Assistant Manager Customer Growth must develop a close relationship with these contacts, instilling the trust and delivering the results that encourages them to grow and expand their business


Utilising solid leadership, communication, and project management skills to work effectively with internal teams with lead to the success of the chosen applicant. Emphasis is placed on timely project turnaround and maximum quality output.


This position requires strong organizational and administrative skills to support the various Customer Growth Directors and Managers to whom they are assigned. The Assistant Manager Customer Growth will act as administrative support for Customer Growth Management, along with maintaining Reseller relationships. Other responsibilities include collecting customer case studies with Resellers and sharing this information with Customer Growth Management, as well as responsibility for Siebel and web portal administration across various client programs.



Core Duties & Responsibilities



Client Focus




  • Accountabilities include customer relationships, customer satisfaction, team leadership, new business development, creative thinking for/with clients and the design and execution of the account's overall strategy

  • Manage day-to-day client communications, timely conflict or concern resolution and completion of client deliverables in accordance with the SOW

  • Demonstrate passion for the technology industry and our clients, showing a solid understanding of the value proposition for each of our clients' solutions

  • Proactively probe for client needs to identify best approaches to provide value and grow the relationship

  • Ensure that the work being delivered is within the scope of the SOW, and initiate discussion with client contact if a change to the SOW may be required

  • Manage difficult and complex issues engaging the /Manager Customer Growth or Director where appropriate

  • Anticipate client questions and have thought out answers/solutions

  • Seek opportunities to grow the use of services within assigned accounts to generate new business opportunities and Partner extensions

  • Continually develop and maintain knowledge, e.g., industry competition and current events, consumer trends, and inform client where appropriate



Internal Focus




  • Work closely with the Director and Manager Customer Growth in efforts to grow revenue to meet and exceed corporate objectives

  • Manage supporting account resources, ensuring that their contributions are providing value to the account team and the client

  • In conjunction with Director and Manager Customer Growth, monitors all program execution to ensure team has the proper level of support to deliver in a timely and profitable manner

  • Provide insight to the team on client industry and competitive landscape

  • Share weekly Partner Feedback updates with Director and Manager Customer Growth to support client calls and agendas

  • Monitor and access Customer Feedback for region, creating positive snapshots for Account Manager

  • Maintain Siebel & Portal Administration for Director and Manager Customer Growth

  • Share expertise on EMEAR market with Account Manager(s) to maintain client grown in region



Desired Skills & Experience



Qualifications




  • Specific interest, knowledge of and experience working in technology

  • Strong customer service orientation and the ability to foster long-term client relationships

  • Exceptional interpersonal skills and the ability to work independently as well as in a team environment

  • High organizational skills, the ability to prioritize workload and manage multiple projects in a deadline driven environment

  • Ability to motivate and lead others in the development, direction, and completion of marketing projects/campaigns

  • Proficiency with MS Office (Word, Excel, PowerPoint), Siebel and other basic desktop applications (i.e. MS Outlook, Exchange, internet tools, etc.) is assumed

  • Strong command of the English language, speaking, reading, writing. Additional language skills are not required but can be viewed as a plus



Experience & Education




  • Bachelor's degree (BA/BS) from an accredited college or university preferred

  • A minimum of 1-2 years relevant progressive experience in the account management/services field within technology industry, or a similar industry is strongly preferred (relevant internship experience accepted)

  • Equivalent combination of education and experience may be considered



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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Neil McCallum