Assistant Manager of Customer Growth AMCG Dach Market

  • Location
    Belfast, Antrim
  • Salary
    £ 27000 - £ 29000 / Year
  • Job type
    Permanent
  • Industry
    Arts
  • External Reference
    JN-012022-228382
  • Category
    Sales & Retail - Business Development

The Assistant Manager of Customer Growth (AMCG) is responsible for oversight and management, who are vendors for some of the largest technology firms in the world.



The AMCG must develop a close relationship with these contacts, instilling the trust and delivering the results that encourages them to grow and expand their business.


Utilising solid leadership, communication, and project management skills to work effectively with internal teams with lead to the success of the chosen applicant. Emphasis is placed on timely project turnaround and maximum quality output.



This position requires strong organizational and administrative skills to support the various Account Directors to whom they are assigned. The AMCG will act as administrative support for Account Management, along with maintaining Reseller relationships. Other responsibilities include collecting customer case studies with Resellers and sharing this information with Account Management, as well as responsibility for Siebel and web portal administration across various client programs.



Desired Skills & Experience



Core Duties & Responsibilities



Client Focus




  • Accountabilities include customer relationships, customer satisfaction, team leadership, new business development, creative thinking for/with clients and the design and execution of the account's overall strategy

  • Manage day-to-day client communications, timely conflict or concern resolution and completion of client deliverables in accordance with the SOW

  • Demonstrate passion for the technology industry and our clients, showing a solid understanding of the value proposition for each of our clients' solutions

  • Proactively probe for client needs to identify best approaches to provide value and grow the relationship

  • Ensure that the work being delivered by within the scope of the SOW, and initiate discussion with client contact if a change to the SOW may be required

  • Manage difficult and complex issues engaging the /Account Manager or Director where appropriate

  • Anticipate client questions and have thought out answers/solutions

  • Seek opportunities to grow the use of services within assigned accounts to generate new business opportunities and Partner extensions

  • Continually develop and maintain knowledge, e.g., industry competition and current events, consumer trends, and inform client where appropriate


Internal Focus




  • Work closely with the Account Manager in efforts to grow revenue to meet and exceed corporate objectives

  • Manage supporting account resources, ensuring that their contributions are providing value to the account team and the client

  • In conjunction with Account Manager, monitors all program execution to ensure team has the proper level of support to deliver in a timely and profitable manner

  • Provide insight to the team on client industry and competitive landscape

  • Share weekly Partner Feedback updates with Account Manager to support client calls and agendas

  • Monitor and access Customer Feedback for region, creating positive snapshots for Account Manager

  • Maintain Siebel & Portal Administration for Account Manager

  • Share expertise on EMEAR market with Account Manager to maintain client grown in region



Desired Skills & Experience



Qualifications



  • Native level, business level German language skills - speaking, writing, reading

  • Specific interest, knowledge of and experience working in technology

  • A strong customer service orientation and the ability to foster long-term client relationships

  • Strong interpersonal skills and the ability to work independently as well as in a team environment

  • The ability to successfully organize, prioritize and manage multiple projects in a deadline driven environment

  • Ability to motivate and lead others in the development, direction and completion of marketing projects/campaigns

  • Proficiency with MS Office (Word, Excel, PowerPoint) and other basic desktop applications (i.e. MS Outlook, Exchange, internet tools, etc.) is assumed



Preferred Experience & Education




  • Bachelor's degree (BA/BS) from a four year, accredited college or university

  • A minimum of 1-2 years relevant progressive experience in the account services field within technology industry, or a similar industry is required (relevant internship experience accepted)

  • Some prior experience working in account management/client services is strongly preferred

  • Equivalent combination of education and experience may be considered

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Neil McCallum