Adecco are looking to recruit a number of Customer Contact Advisors for a homeworking contact, to support the numerous local authorities on all queries relating mainly to Council Tax and Benefits.
Key Accountabilities:
- To provide detailed information and access to Council services for both internal and external customers through telephony, face to face, email and social media
- To deliver against the Service KPI's and SLA's through own performance standards
- Responsible for maintaining and improving levels of customer satisfaction
- Ability to multitask, stay organised and maintaining expected levels of quality
- High attention to detail and take ownership of cases
- Perform duties to the highest standard, being professional in attitude, approach and appearance
- Maintain thorough and accurate records on all processing systems, recording at first contact
- Be the first point of contact for all enquiries, taking ownership of cases and resolving at first contact where possible
- To be an active part in service development both as an individual and through 1:1's and team meetings
- Educate and support customers with digital and self-service options available
- Carry out all Administration tasks associated with the role
- To be an active part of service development and change
- Be able to organise and prioritise own tasks to ensure specific deadlines are met
- Provide Reception cover when required
Applicants will ideally have experience on either Academy or Northgate IT systems.
To speak to a recruitment expert please contact
Jacob Chiverton