Benefits and Council Tax Customer Services Officer

  • Location
    London, Greater London
  • Salary
  • Job type
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Revenues & Benefits

Adecco are looking to recruit a number of Customer Contact Advisors for a homeworking contact, to support the numerous local authorities on all queries relating mainly to Council Tax and Benefits.

Key Accountabilities:

  • To provide detailed information and access to Council services for both internal and external customers through telephony, face to face, email and social media

  • To deliver against the Service KPI's and SLA's through own performance standards

  • Responsible for maintaining and improving levels of customer satisfaction

  • Ability to multitask, stay organised and maintaining expected levels of quality

  • High attention to detail and take ownership of cases

  • Perform duties to the highest standard, being professional in attitude, approach and appearance

  • Maintain thorough and accurate records on all processing systems, recording at first contact

  • Be the first point of contact for all enquiries, taking ownership of cases and resolving at first contact where possible

  • To be an active part in service development both as an individual and through 1:1's and team meetings

  • Educate and support customers with digital and self-service options available

  • Carry out all Administration tasks associated with the role

  • To be an active part of service development and change

  • Be able to organise and prioritise own tasks to ensure specific deadlines are met

  • Provide Reception cover when required

Applicants will ideally have experience on either Academy or Northgate IT systems.

To speak to a recruitment expert please contact Jacob Chiverton