Bilingual Customer Service Advisor - German

  • Location
    Wolverhampton, West Midlands
  • Salary
    £ 20000 - £ 25000 / Year
  • Job type
  • Industry
    Sales and Retail
  • External Reference
  • Category
    Sales & Retail - Customer Service Advisor

Excellent Role Available

Bilingual Customer Service Advisor Wanted - German Speaking

Based in Wolverhampton

£20,000- £25,000PA

Temp - Perm

I am currently looking for a Customer service advisor who will work in partnership within the finance team. This role plays a key role in ensuring the initial and ongoing relationship of our customers.

Your day-to-day responsibilities include:

  • Communicating with customers accurately and efficiently both verbally and in written form in German and English.

  • Providing an excellent level of customer service through all of your interactions.

  • Assessing credit applications and making recommendations.

  • Building and maintaining relationships with clients

  • Learning about the organizations products & Services and keeping up to date with any changes

  • Providing help and advice to customers using the organization's products and services

  • Ensuring compliance with company policy and regulatory requirements.

  • Achieving KPIs and personal objectives.

Skills we can't do without:

  • You have Customer Service experience

  • You have excellent verbal and written communication skills the ability to convey complex or difficult messages in a clear and concise manner in fluent German and English

  • You possess the ability to prioritize tasks and work well under strict timelines whilst maintaining strong attention to detail while working in a fast-paced environment

  • You have experience with Microsoft Office, including Excel, Word

  • You have sophisticated skills to work calmly under pressure, demonstrate initiative and confidentiality

  • You ready to undertake BPSS and Disclosure Scotland security checks

  • You are fluent in German - mandatory

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Shane Cole