Breeder Services Specialist

  • Location
    Loughborough, Leicestershire
  • Salary
    £80.50/Daily
  • Category
    Industrial & Manufacturing and Production - Food, Drink & Tobacco
  • Job type
    Contractor
  • Industry
    Industrial and Manufacturing
  • External Reference
    BSS-01

We have an excellent opportunity for a Breeder Services Specialist to join a global FMCG company currently working from home due to Covid.


£80.50 per day


Mon-Fri (occasional weekend work)


Customer Experience



  • To manage all Breeder/owner's queries promptly, demonstrating our contact centre values at all times by providing first contact resolution where possible to deliver a first-class experience

  • Take ownership of the Breeder/owner's situation, following it through to a successful conclusion and escalating where required.

  • To update the Breeder/owner's account and case notes after every contact and use the appropriate documents/systems to enable accurate reporting statistics



Breeder/consumer Management



  • Understanding the industry requirements and driving professional representation to continuously improve consumer satisfaction scores

  • Build credible relationships with Breeders, understand how we can better service their requirements

  • Flexibility to change and adapt to a frequently changing business environment

  • Attend occasional shows/events and represent Breeder Club



Team Working



  • Participates and supports as an individual and a team member to exceed team and business objectives

  • Ability to effectively interact with team members and stakeholders at all levels of the organisation



Performance Management



  • Track Breeder club performance vs KPI's (NSV per Breeder, Litters per Breeder, Puppy Packs, redemptions) and report on findings

  • Uses systems competently to keep both breeder/consumers' accounts and own records accurately updated

  • To actively support through own knowledge or by recognising the need for specialist support in the areas of legal and regulatory compliance to meet best practice and Company policy

  • Ensuring all Breeders are adhering to the club criteria on-going.


Experience:



  • A genuine passion for service demonstrated through taking ownership and problem solving

  • Be a Pet owner or will have worked with animals in some capacity

  • Customer service/contact centre experience

  • Excellent listening skills and natural empathy

  • Strong communication / telephone / written skills and relationship management

  • Resilience, understanding and patience

  • Internet and Social Media experience (Twitter, Facebook, webchat)

  • Keyboard skills and intermediate knowledge of Microsoft Office including excel

  • Educated to GCSE/O level











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jade Dunn