Bureaux Manager

  • Location
    Birmingham, West Midlands
  • Salary
    £11.75/Hourly
  • Job type
    Permanent
  • Industry
    Sales
  • External Reference
    JN
  • Category
    Sales & Retail - Retail

Hi,



I am currently recruiting for a Bureaux Manager for my client, a foreign exchange company, based in New Street Station, Birmingham.



The purpose of the role is to lead and motivate a team of Travel Service Partners in a bureau to: drive sales, deliver high levels of customer service, manage costs, grow revenue, ensure that all operational, risk & compliance standards are upheld, and ensure our people are happy, motivated whilst being managed in a fair and compliant way.



The role is 37.5 hours per week, with hours between 8:00 - 20:00, Monday - Sunday. The salary for this position is £11.75 per hour, you will also need to be flexible and able to work across other local sites.



Benefits:



  • Life Assurance

  • Critical Illness

  • Private Medical Insurance including Dental Insurance & Eyecare Benefit

  • Cash Plan

  • Employee discounts



Responsibilities/Duties:



  • Driving bureau targets & team Key Performance Indicators (KPIs) (inclusive of revenue targets, product sales, sales mix, accuracy/error rates etc.) to ensure that budgets are met and exceeded

  • Understanding bureau related financial and operational reports and use the information to drive performance in the bureau

  • Delivering outstanding customer service in store - this will be measured by Customer Experience Visits (CEV), and the standard raised by personally coaching and observing colleagues using the C.A.R.E customer service model

  • Dealing with customer complaints in a professional and timely manner and escalate to Area Manager where appropriate

  • Planning, prioritising and organising time and workload to ensure all colleagues are supported and bureau objectives are met

  • Managing a team - whether this is through coaching the team to drive performance, managing staffing levels in store (through rostering, absence & annual leave management), motivating people, recruitment, and performance management

  • Driving product launches and in-store promotions/campaigns

  • Ensuring the bureau delivers a satisfactory rating for all audits including Store Visit Checklists (SVCs)

  • Ensuring the team are aware of expectations on all operational processes, standards and updates as identified through ongoing monitoring, communication and SVC visits

  • Ensuring team are aware of, trained and fully comply with all relevant risk and compliance based training and legal regulatory requirements including Audit, Risk, Health & Safety, Security

  • Ensuring the team understand and comply with all company policies and procedures

  • Ensuring the team are aware of individual and bureau targets and recognise achievements

  • Keep the team motivated and drive participation in company engagement surveys through effective communication and follow up

  • Undertaking Company training within required timescales

  • Nurturing strong working relationships with store management to drive business

  • Leading by example and demonstrate company values



Skills/Experience:



  • A strong record of performance delivery through increased customer service

  • Strong planning, organisational and decision making skills

  • Leadership skills

  • Attention to detail

  • Effective communication skills

  • Basic IT knowledge and numerical ability

  • Strong cash handling and problem solving skills

  • Cost awareness

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Reagan Spittle