Business Analyst (Interim)

  • Location
    Croydon, Surrey
  • Salary
  • Category
    IT - Business/Systems Analysis
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Our leading client within public sector is looking for a Business Analyst (for Telephony transformation project) to work on a 3 months contract based in Croydon paying £400/day Umbrella rate (Inside IR35 only).

The Business Analyst will be working with telephony transformation project manager to support the migration from current legacy phone solution to new model (soft phones, UC, new contact centre platform)

Role Requirements:

  • Strong Business Analysis experience with capability to capture and record technical requirements using a variety of approaches (e.g. interview/workshop) - this is an infrastructure/technical project so not involving process modelling

  • Able to convert these requirements into the format needed to support the project

  • Able to communicate technical information/concepts with technical and non-technical stakeholders/users/internal IT colleagues

  • Willingness to explore some of the digital design/user research techniques (e.g. contact user groups not just internal officers) to supplement traditional approaches

  • Challenge/question the 'normal' way things are done

  • Worked with third-party suppliers

  • Logical approach to work and attention to detail

  • Some exposure to public sector work will be an advantage.

  • Desired Experience but not essential - Unified Comms (UC), VoIP, legacy telephony systems and TDM (not an expert in these, but worked on projects involving these technologies)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sharon moses