Business Development Executive

  • Location
    Coventry, West Midlands
  • Salary
    £27,000.00/Year
  • Category
    HR, Sales and Management - Account Management
  • Job type
    Permanent
  • Industry
    Marketing and Advertising
  • External Reference
    JN-112021-218627

Job Title - Business Development Executive.


Location - Pinnley House, Coventry & work from home (hybrid role)


Salary - 27, 000 per annum


Duration - Permanent


Sift Pattern - Monday - Friday 9am - 5.30pm


Start date - typically 4 weeks from offer date



Adecco UK are currently recruiting for a Business Development Executive to join one of our Globally known companies.


Organisation:


French multinational manufacturer of automobiles and motorcycles sold under the Peugeot, Citro�n, DS, Opel, and Vauxhall brands. Peugeot is the largest PSA brand.


Primary purpose of the role:


To maintain and grow existing relationships within the dealer network, whilst developing new business in line with achieving customer retention and sales objectives. Utilising all communication methods such as inbound and outbound calls, emails, and messaging to develop best in class customer relationships.


Support the Corporate Business Development Managers (CBDMs) to develop and maintain relationships with key corporate customers by providing fleet management services, whilst considering operational and reputational risk.


Within an allocated region:



  • Develop new business opportunities, in conjunction with the CBDMs and the PSA dealer networks, through efficient and effective handling of new enquiries.

  • Increase the penetration of additional value adding products / services through effective modelling of dealer quotations and upselling opportunities.

  • Build rapport with and be a dedicated point of support for a select group of corporate customers defined by management and act in conjunction with the CBDMs to develop new business, resolve issues, difficulties or problems experienced and provide reporting as requested.

  • Undertake ad-hoc duties as required by SME Sales Manager


Main responsibilities:



  • Provide an end-to-end support service to the PSA Dealer Network by providing quotations, additional support, and general assistance as required.

  • Effective handling of incoming leads and enquiries in line with current campaigns.

  • Support CBDMs in the production of quotations, providing bespoke quoting facilities, including manipulation of the complex areas of the quote within budgetary and departmental controls.

  • Maintain and develop up-to-date product, systems, and processes knowledge to be able to provide a centre of expertise level of service on contract hire to customers and the PSA dealer network.

  • Provide an end-to-end support service to corporate key account customers, identifying their fleet needs and acting to ensure they are satisfied, consistent with department quality standards and procedures. Producing tailored written responses, and ensuring all customers queries and disputes are resolved at the earliest opportunity.

  • Share with management, customer perceptions and comments. Report any customer complaints in line with company procedure.

  • Undertake regular training to maintain awareness of compliance with various statutory and regulatory requirements, FCA requirements, Treating Customers Fairly, disclosure of confidential information, money laundering and liaison with various regulatory bodies.

  • In the absence of team colleagues, provide a seamless customer experience for all corporate and dealer network customers.




Previous experience required:



  • Relevant sales experience attained in a similar job role is essential, particularly in a targeted, focused Sales environment.

  • Excellent rapport-building skills and the enthusiasm to develop professional working relationships is essential.

  • Good customer contact handling and customer management skills (verbal and written) is essential.

  • An understanding of the leasing industry and or banking norms and practices is desirable.

  • Strong numeric and analytical skills with meticulous attention to detail.

  • Ability to analyse data and provide robust reports to management as required.

  • Ability to use Excel at intermediate level is required.

  • First class written communication abilities - producing professional and tailored letters/emails to customers.



Personal Characteristics required:



  • Skills required include:

  • Effective communication skills and influencing skills.

  • Ability to liaise and communicate with external customers and suppliers at all levels.

  • Ability to prioritise and multitask.

  • Self-motivated.

  • Commercially astute.

  • Excellent relationship building skills.












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy










To speak to a recruitment expert please contact Joseph Irving