Business Process Assistant

  • Location
    Nottingham, Nottinghamshire
  • Salary
    £8.84/Hour
  • Category
    Sales & Retail - Customer Contact
  • Job type
    Temporary
  • Industry
    Banking and Financial Services
  • External Reference
    JN-032019-58332

We are currently recruiting for a Business Process Assistant to join our Nottingham based client on a temporary on-going basis.



Duties



  • Answering telephone calls received by the Help Desk with a minimum of delay and within Service Level Agreement

  • Logging full details of the calls received

  • Reviewing all outstanding calls, to ensure that they are responded to within agreed timescales

  • Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available

  • Where appropriate passing incidents to other support teams or maintenance organisations in a timely manner to ensure that a response to the user is supplied within agreed timescales.

  • Carrying out other related support tasks (e.g. searching invoices )

  • General support tasks within the Help Desk



Qualifications & Experience



  • Communication skills, in particular able to deal with a variety of customers under a range of circumstances.

  • Able to use fault-logging systems to record problems and prepare extracts and analyses.

  • General use of word processors and spreadsheets.

  • Able to use IT tools and services that enable specific products to be supported.


The post holder must be able to work as part of a team, be organised, methodical, flexible, enthusiastic, and display a positive and professional manner at all times. The successful candidate should also have excellent planning and prioritisation skills.



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Abby Carlin