Business Process Assistant

  • Location
    Nottingham, Nottinghamshire
  • Salary
  • Category
    Sales & Retail - Customer Contact
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

We are currently recruiting for a Business Process Assistant to join our Nottingham based client on a temporary on-going basis.


  • Answering telephone calls received by the Help Desk with a minimum of delay and within Service Level Agreement

  • Logging full details of the calls received

  • Reviewing all outstanding calls, to ensure that they are responded to within agreed timescales

  • Providing help, advice and answers to enquiries and wherever possible solutions to problems, using the information provided by the caller and tools and reference material available

  • Where appropriate passing incidents to other support teams or maintenance organisations in a timely manner to ensure that a response to the user is supplied within agreed timescales.

  • Carrying out other related support tasks (e.g. searching invoices )

  • General support tasks within the Help Desk

Qualifications & Experience

  • Communication skills, in particular able to deal with a variety of customers under a range of circumstances.

  • Able to use fault-logging systems to record problems and prepare extracts and analyses.

  • General use of word processors and spreadsheets.

  • Able to use IT tools and services that enable specific products to be supported.

The post holder must be able to work as part of a team, be organised, methodical, flexible, enthusiastic, and display a positive and professional manner at all times. The successful candidate should also have excellent planning and prioritisation skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Abby Carlin