Business Support Officer

  • Location
    Hounslow, Greater London
  • Salary
  • Category
    Public Sector - Public Sector
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

The specific responsibilities of these flexible roles will vary depending upon the level of the post and may
alter from time to time to respond to the needs of line managers and heads of service. Responsibilities
will include (or be equivalent to) those listed below (please see the Employee Specification for
information about the levels of competence required for the grades):
1. Administrative support to ensure the smooth running of office systems, e.g. filing, photocopying,
organising paperwork, arranging meetings and functions, ordering stationery and publications.
2. Administrative support to specific projects identified by the Team Leader.
3. Dealing with enquiries from internal and external customers: face-to-face, by telephone, letter
and email in a way that positively promotes the council and its services.
4. Developing, improving and suggesting improvements to administrative processes and systems,
ensuring they are regularly reviewed and updated.
5. Using and keeping up-to-date with office processes and information technology, including
inputting and retrieving information from databases and providing reports and Management
Information as required by managers.
6. To work flexibly within the Business Support Services to provide support across the department
and to other departments as required, e.g. responding to the needs of the business in order to
meet peaks and troughs in workloads.
Business Support Services Officer 06/02/2009 2
7. To respond to reasonable requests to work outside of normal office hours, across services and at
various locations within the London Borough of Hounslow, as required by the needs of the
The Council expects the highest standards of conduct from its employees and at all times you must carry
out your duties with integrity and in accordance with the Code of Conduct for employees.
Equal Opportunities
The Council has a strong commitment to achieving equality of opportunity and expects all employees to
implement and promote its policy in their own work.
Learning and Development
The Council expects all of its employees to undertake appropriate learning and development activities
relevant to the their role and to develop skills for the future, and where possible a formal qualification.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Callum Graham