Business Support Officer

  • Location
    Romford, Greater London
  • Salary
  • Category
    Public Sector - Public Sector Administration
  • Job type
  • Industry
    Public Sector
  • External Reference

  1. To provide a proactive, knowledgeable business support service to external and internal customers and stakeholders, meeting evolving delivery priorities, issues and challenges to agreed standards defined in the service offer.

  1. To ensure a quality administrative and personal support service is provided to Heads of Service and senior officers and ensuring that staff are trained to maximise the use of the various IT packages available.

  1. Undertake a full range of operational business and administrative tasks in order to support the work of a service/team or person in accordance with the service offer. Activities include:

    • Document management and maintenance

    • Data management and maintenance

    • Record management and maintenance

    • Financial administration

    • General minute taking for statutory panels

  1. To understand what matters to service users, and to ensure appropriate levels of understanding throughout the staff delivering services.

  1. Continuously improve customer service by listening and responding to the changing needs of internal and external customers.

  2. To work as part of the Business Support team to drive an innovative and demand-driven approach to service development, and to ensure that the service is responsive to client needs and achieves efficiency in operation

  1. To maintain electronic and other systems and databases to maximise the effectiveness of the business support service.

  1. To ensure that telephone and reception cover is provided from 8.00am-6.00pm if necessary.

  1. To continually develop, implement and review procedures and systems to ensure that a best value service is provided that meets the organisations business needs.

  1. Receive, log, process, distribute and track correspondence and documents commensurate to the role to a consistently high, cost-effective and time-efficient standard.

  1. Process additional documentation/applications to a high level of accuracy and coordinate responses working with the Senior Business Support Officers holding relevant expertise to ensure accurate and timely response and/or processing, in line with legislation, best practice and the service offer.

  1. Create, maintain and close files ensuring data is up-to-date, accurate and relevant to customer and business needs.

  1. Create standardised templates, forms and fee sheets ensuring these are consistent across the service.

  1. Work with Senior Business Support Officers to collate information to assist in responding to any enquiries or requests;

  1. Update and maintain internet and intranet pages, databases and project files where necessary.

  1. To ensure hospitality, reception and assistance to the Business Centre.

  1. To carry out general administrative duties including ordering stationery and other supplies, processing invoices, sorting and distributing internal and external mail and photocopying.

  1. To be tactful and have respect for the need for confidentiality to all parties concerned, including members of staff and service users.

  1. Exercise due consideration to confidential information relating to the Council's business by ensuring they do not act in a way which may be prejudicial to the Council's interests. This applies to the general business of the Council and information regarding individuals.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charlotte St.Clair