Business support officer

  • Location
    Sutton, Greater London
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Public Sector
  • External Reference

The Business Officer Role is varied on a day to day basis and will consist of general office duties, supporting meetings as a minute taker and data input into a variety of packages as well as the ability to create reports within the Google suite which includes Google docs and Google sheets.

A large proportion of the Business Support Officer role will involve taking minutes at a range of safeguarding meetings for both children and adults. It is important for the candidate to be aware that these meetings may contain distressing and sensitive information about vulnerable people and their situations. Meetings are held daily and are assigned on a rota basis, although full training will be given the candidate must be able to produce good quality minutes inside the statutory deadlines. All meetings are typed, using Chromebooks and therefore the minimum 50 words per minute are required.

Skills required;

- typing speed of a minimum of 50 words a minute is essential

- adept working with various IT packages

- excellent communication and negotiation skills (advantageous if experienced in liaising with internal customers)

- flexible and adaptable to take minutes at a variety of meetings

- working to timescales and deadlines ensuring we stay within the statutory timescales

- accurate and high quality minute taking

- able to work using your own initiative, taking responsibility and ownership of your own workload that has been assigned

- be an excellent team player

- although experience in social services is not essential, an understanding of working in an office and team environment would be an advantage

- An understanding and basic working knowledge of data protection and GDPR is essential for this role

In advance of interview the below tests must be carried out:

  • Minute Taking - A minimum of 50 words per minute is required for this role, print screen from this typing test is required. Have as many goes as needed

  • Minutes Test - Candidates are asked to time themselves for 30 mins. They need to watch this short YouTube video, 6 minutes and present in a format that flows easily in a good set of minutes from the meeting. The minutes should be written, not verbatim but in a way that is easy to read. Some of the content would be the attendees attending the meeting, the reason for the meeting, the discussion of the meeting and its outcome and actions.

As the interview candidates will be asked 6 interview questions

  • The questions will be related to the role of Business Support Officer. The majority of our roles are within the Safeguarding section of the Council and candidates must demonstrate in their answers the skills and experiences they bring to the team.

  • The content of the meetings can be upsetting and candidates need to be aware that the majority of meetings can and do contain content of abuses to either Adults and Children The abuse can be a number of factors like Physical abuse, Domestic violence, Sexual abuse, Psychological or emotional abuse etc.

  • The council is strict in its protection and confidentiality of the information we hold on the persons we support. Our systems must be protected and the information heard at the safeguarding meetings and how we handle this information is of the utmost importance.

  • Discussion about working with internal and external customers as well as working solo and in a team will be discussed.

  • We will be asking for examples or experiences of prioritising workloads and working to tight deadlines.

  • Although training will be provided, the candidate will be asked to give their understanding of what a good quality set of taking minutes at a Safeguarding or Legal meeting might look like. We will discuss how these minutes can and are used in a court of law to protect or support a vulnerable adult or child.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Callum Graham