Call Agent (247)

  • Location
    Godstone, Surrey
  • Salary
  • Category
    Sales & Retail - Call Centre Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

This is an interesting role that involves taking phone calls from members of the public via the telephone or other relevant medium regarding sensitive information.

Main Responsibilities:

  1. Record information from members of the public.

  2. Question the source where possible to ensure best information is received.

  3. Input the sanitised information onto a database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.

  4. Ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller's identity.

This position requires working a 4 on 4 off shift pattern (247) covering days, lates and nights.

Our client offers an excellent working environment and full training is provided. The ideal candidate would be someone with previous experience providing great customer service. A DBS obtained within the last 12 months is essential.

Interested? Then apply now as our client is currently holding interviews.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Linda Harding