Call Centre Advisor

  • Location
    Birkenhead, Merseyside
  • Category
    Office and Secretarial - Data Entry
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Role Purpose

  • To achieve first time call resolution on every call

  • To be able to empathise with callers, maintaining professionalism always.

  • Take ownership of caller's enquiries.

  • Ability to capture all personal information correctly.

  • Adhere to client's internal procedures.

  • To ensure all key performance indicators are met and maintained.

  • To adhere to company policies and procedures.

  • Strong aptitude for learning/using IT packages and databases.

  • To share best practice always.

  • Always be professional, courteous and helpful and respectful to others.

  • Encouraging innovation and process improvement.

Skills & Knowledge

  • Communication skills - the role requires communication mainly via telephone; therefore, it is essential that the applicant has excellent skills in communicating.

  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

  • Empathy.

  • Ability to listen.

  • Accuracy and eye for detail.

  • Data entry skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Millie Slater