Call Centre Advisor

  • Location
    Kettering, Northamptonshire
  • Salary
    £ 18000 - £ 19000 / Year
  • Category
    Sales & Retail - Call Centre Assistant
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We are looking to recruit enthusiastic Call Centre Advisors to join our clients expanding team and have a number of positions available.

Location - The company is currently based in Kettering but moving to Corby at the start of 2020.

Salary - £18,000 plus the opportunity to earn bonus

Hours of work - 37.5 hours per week

Shifts hours - 8am - 4.15pm, 9am - 5.15pm, 9am - 5.15pm, 9.45am - 6pm, 11.45am - 8pm - On a rolling 5 week rota.

Some weekend working rotation of 1 in 3 Saturdays 9am - 5pm and 1 in 7 Sundays 9am - 4pm.

Duties will include:

  • Handling incoming calls.

  • Booking engineer service visits.

  • Identifying and ordering spare parts.

  • Assisting with trouble shooting.

  • Providing pre purchase advice.

  • Cross selling warranties.

The successful candidate will be customer focused, have soft selling skills, a structured approach to hitting goals and deadlines, excellent telephone communication skills and the ability to work under pressure.

A good degree of computer literacy is a must alongside previous customer services experience.

In return you will receive a competitive basic salary and a great range of benefits including:

  • Bonus scheme

  • Enhanced holiday entitlement

  • Contributory pension scheme

  • Access to a reward website with discounts on retailers, holidays etc

  • Training and development opportunities

So if you are looking for an opportunity with a leading global brand. Have a good degree of computer literacy and effective problem solving skills. Then this is the role for you!

Please apply or send your CV

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jacky James